Manager

EXL · Pasay

We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

The Customer Experience & Soft Skills Lead is responsible for elevating the quality of customer interactions across the Contact Center by strengthening soft skills, service mindset, communication effectiveness, and empathy‑driven behaviors. This role focuses on improving customer experience outcomes (CSAT, NPS, FCR) by embedding consistent service standards and partnering with delivery teams to drive sustainable behavioral change. The role acts as a bridge between Operations, Quality, and Training, ensuring that customer service expectations are translated into practical, coachable behaviors at the agent and team‑lead level.

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