Assistant Manager
EXL · Pune
Managing a team of customer service representatives Developing and implementing customer service policies Meeting call center targets Training new staff members Monitoring calls/admin tasks to identify areas for improvement Setting goals, monitoring challenges and working to motivate team members to offer exceptional customer service Resolving any customer issues or other call center problems that occur Analyzing call center data Focusing on improving performance and processes in an effort to better support customers
A Call Centre Team Manager is responsible for leading, supporting and motivating a team of customer service advisors to deliver excellent customer service, achieve performance targets and meet business objectives.