Senior Associate
EXL · Bengaluru
Key Responsibilities
- Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies.
- Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission.
- Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries
- Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays.
- Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department.
- Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and review reports on order backlogs, fulfillment and Invoicing.
Qualifications & Skills
- 3-5 years of order management, sales operations, or data entry experience, specifically within hardware/software industry.
- Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel
Common Skills Needed
- ✔ Attention to detail
- ✔ Data entry accuracy
- ✔ Customer service skills
- ✔ Experience with ERP systems (like SAP, NetSuite, or Oracle)
- ✔ Experience with CRM (SFDC preferred)
- ✔ Microsoft Excel
- ✔ Communication and coordination skills