Transitions Manager
EXL · Cape Town
Basic Function:
The incumbent will be responsible for leading Transitions anywhere from across the EXL global footprint. The candidate should have an in-depth knowledge of business process Transitions.
The incumbent will be responsible in ensuring that the process Transitions are successfully implemented. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.
The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.
Do you get a thrill from turning new deals into fully‑operational success stories? From leading high‑impact Contact Centre transitions to shaping how we win and implement new business, you’ll be at the heart of the action. If you thrive on fast-paced environments, love building smart transition solutions, and enjoy taking the lead from RFP to go‑live—this is your moment.