Director of Security and Safety
Four Seasons · Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.At Four Seasons, creating a safe, secure, and welcoming environment is fundamental to delivering exceptional guest experiences. Located in the heart of Mayfair, Four Seasons Hotel London at Park Lane welcomes distinguished international travellers, high net worth individuals, VIPs, diplomats, long stay residents, and global business leaders. Ensuring their safety, privacy, and wellbeing requires exceptional leadership, discretion, and operational expertise.
The role
Reporting to the Hotel Manager and forming part of the hotel's leadership team, the Director of Security & Safety is responsible for protecting guests, employees, contractors, visitors, and hotel assets while maintaining the highest standards of professionalism, service, and confidentiality.
This role oversees all aspects of security operations, occupational health and safety, fire and life safety, emergency preparedness, business continuity, regulatory compliance, investigations, and risk management.
The successful candidate will create and foster a culture of safety and accountability throughout the hotel, ensuring all employees are equipped with the knowledge, training, and resources required to maintain a safe working environment while supporting the luxury guest experience for which Four Seasons is renowned.
This is a highly visible leadership role requiring exceptional judgement, discretion, presence, and experience managing complex luxury operations.
What you will do
- Lead and oversee all Security & Safety operations across the hotel
- Ensure the protection and wellbeing of guests, residents, employees, contractors, visitors, and hotel assets
- Develop, implement, and continuously enhance security, health and safety, fire safety, and risk management programmes
- Create and maintain a proactive culture of safety awareness and risk prevention throughout the hotel
- Lead emergency preparedness, crisis management, business continuity, and incident response planning
- Oversee fire and life safety programmes including fire prevention, evacuation procedures, drills, and compliance activities
- Conduct regular risk assessments, inspections, audits, and security reviews across guest areas, restaurants, kitchens, public spaces, and back of house operations
- Lead investigations relating to accidents, workplace injuries, security incidents, threats, and near misses
- Develop corrective and preventative action plans to mitigate future risk
- Oversee CCTV systems, access control systems, key control, security technologies, and monitoring procedures
- Ensure compliance with all legal requirements, local regulations, and Four Seasons standards
- Develop and deliver security, health and safety, fire safety, first aid, and emergency response training programmes
- Provide expert guidance and support to senior leadership on all security and safety related matters
- Support VIP arrivals, high profile guests, special events, and operational risk assessments
- Manage departmental budgets, labour costs, staffing levels, equipment, and operational resources
What we are looking for
- Current or recent experience as a Director of Security within a luxury hotel environment
- Proven experience managing complex security operations involving VIPs, high net worth individuals, diplomats, and international guests
- Strong knowledge of security operations, occupational health and safety, fire and life safety, emergency preparedness, and risk management
- Experience leading crisis management and emergency response situations
- Strong understanding of CCTV operations, access control systems, investigations, and asset protection
- Experience conducting audits, inspections, risk assessments, and incident investigations
- Excellent leadership, communication, and stakeholder management skills
- Strong commercial awareness and operational decision making abilities
- High levels of integrity, professionalism, discretion, and confidentiality
- Security Industry Authority (SIA) licence
- NEBOSH Diploma, Diploma in Workplace Safety, IOSH qualification, or equivalent Health & Safety qualification
- Previous Police, Military, Government Security, Corporate Security, or Luxury Hospitality Security experience is highly advantageous
- Excellent spoken and written English
- Right to Work in the UK
What to expect
- Full time leadership position based on a 40 hour working week
- Participation in the Duty Manager programme
- Responsibility for all Security & Safety operations across the hotel
What we offer
At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.
- Competitive executive remuneration package inclusive of salary and hotel service charge
- Annual profit share opportunity
- Structured 40 hour working week
- Excellent training and leadership development opportunities
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning where applicable
- Season Ticket Loan and Cycle to Work scheme
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
Lead safety and security at Four Seasons
If you are an accomplished security leader with significant luxury hospitality experience and a passion for protecting people, property, and reputation while delivering an exceptional guest experience, we would love to hear from you.
We look forward to receiving your application.