Senior Expert People Process Excellence & Solution Design (f/m/d)
GEA · Berlin
Responsibilities / Tasks
As a Senior Expert People Process Excellence & Solution Design (f/m/d), you will drive the design, optimization and governance of global People processes and service solutions. In close collaboration with Product Owners, People Technology & AI teams and key stakeholders, you will shape scalable, customer-centric and future-ready People services.
- Design and continuously improve end-to-end People solutions that enhance employee and manager experience while increasing efficiency and consistency
- Translate business requirements into standardized, scalable and implementable process and service designs
- Design seamless cross-functional processes that optimize user journeys, data flows and organizational effectiveness
- Lead the design, optimization and harmonization of people processes
- Ensure solutions balance customer experience, governance, compliance and operational feasibility
- Identify opportunities to leverage automation, workflow technologies and AI capabilities, particularly within payroll and time management
- Drive continuous improvement through process optimization and data-driven analysis
Stakeholder Collaboration & Consulting
- Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions
- Facilitate cross-functional alignment and solution feasibility across the People systems landscape
- Collaborate with People Services teams to improve service delivery, process efficiency and compliance
- Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures
- Act as a trusted advisor for process excellence, service transformation and service improvement initiatives
Standards, Frameworks & Governance
- Develop and maintain solution design methodologies, frameworks, templates and standards
- Ensure alignment with the global People operating model and organizational objectives
- Embed governance, compliance requirements and policies into process and service designs
- Ensure payroll and time management processes align with global standards while meeting local legal requirements
- Promote consistency and standardization across the global People organization
Process Documentation & Product Warehouse Management
- Own and govern process documentation across Levels 3-5, ensuring quality, consistency and audit readiness
- Maintain and continuously improve the People Product & Process Warehouse
- Ensure process documentation is maintained and remains current, compliant and auditable
- Incorporate local legal, regulatory and statutory requirements, particularly within payroll and time management processes
Your Profile / Qualifications
- 7+ years of experience in HR, People Services, Shared Services, HR Operations, Process Excellence, Service Management or a comparable environment
- Extensive knowledge of global HR processes across the employee lifecycle
- Proven track record in process design, standardization, transformation and continuous improvement initiatives
- Ability to consult on complex and cross-functional requirements
- Ability to balance standardization with (complex) business needs and provide well-founded recommendations
- Advanced experience with HR technologies such as Workday, ServiceNow and automation or AI-enabled solutions
- Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions
- Relevant professional certifications in Process Management, Lean, Six Sigma, Design Thinking, Business Analysis, Change Management or HR technology are an advantage
Product focus on German Payroll & Time is an advantage, such as:
- Strong experience in payroll-related processes
- Payroll transformation initiatives
- Payroll service delivery models
- Time & attendance management processes
- German payroll operations and compliance
- Deep understanding of German payroll regulations, payroll operations and compliance requirements
- Proven experience with German time management processes, including time recording, time evaluation, absence management and workforce administration
- Hands-on experience with time & attendance and workforce management systems in Germany
Skills & Competencies
- Fluent German and English language skills (minimum C1 level)
- Customer-centric and solution-oriented mindset
- Strong analytical and structured problem-solving skills
- Ability to balance standardization, governance requirements and business needs
- Strong stakeholder management, facilitation and influencing skills
- Excellent communication skills and the ability to simplify complex topics
- High level of ownership, attention to detail and results orientation
- Continuous improvement mindset with the ability to coach colleagues and contribute to global solution design standards
💡 What You Can Expect at GEA
- 30 days of annual leave
- Our office is located at SPACES in the heart of Berlin, an innovative and international workspace concept featuring a snack bar and café in the lobby, a fitness studio, and dog-friendly workspaces
- A Lieferando voucher
- Additional benefits, including JobRad, Corporate Benefits, employee events, and subsidies for Urban Sports Club memberships and BVG tickets
- A diverse and international team, as well as exclusive insights into the world of an HR Shared Service Center
- A meaningful role within an international technology company
- Plenty of opportunities to take ownership, grow professionally, and actively contribute your ideas
- A dedicated team, modern ways of working, and projects that truly make a difference
Did we spark your interest?
Then please click apply above to access our guided application process.