Casino Host-PET
Great Canadian Entertainment · Peterborough
Position Summary
Under the general direction of the Regional Marketing Manager, the Casino Host, will be responsible for networking with our VIP guests in conjunction with our Operations Managers to drive ultimate experiences and provide personalized service levels to enhance their loyalty, while ensuring adherence to all policies and procedures. The Casino Host's position will strive to build, sustain and manage solid relationships with our VIP guests encouraging them to use their player rewards card. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
Uses effective and efficient guest service skills and provides personalized attention to build new guest relationships and maintain or enhance exiting Guest relationships
Greets guests and welcomes them to our VIP events
Recognizes frequent guests and introduces them to Operations Management team in order for them to check play and welcome our guests
Explains the benefits and privileges of using a players card to VIP (Prive/Non-Prive) guests with a superior level of service excellence to reflect their value to the property across all department interaction s including gaming operations, cage, guest services, & food & beverage service,
Informs qualified and potential players of the benefits of opting in to the Prive Program
Responsible for driving an increase in VIP carded play by promoting and signing up guests for applicable player rewards programs
Ensures that our VIP guests have the information necessary to contact any Casino Host or Operations Manager for future needs
Interacts with VIP guests and gathers preferences and information to enable the team to provide these guests with personalized guest service
Assists by evaluating play and personally delivering comps and offers to these guest s on behalf of the site in accordance with company policy/procedures and gaming regulations
Assists with the planning, coordinating, and executing of events (On site/Off site)
Hosts and provides special attention at events
Assists our guests with their hotel, dining, entertainment needs, and other special arrangements (Works with applicable departments as needed)
Maintains knowledge of property events, including but not limited to, casino promotions, shows, special events, etc.
Escorts guests to dining establishment when applicable
Ensures VIP data is registered in Salesforce and the database is maintained, updated daily and utilized including capturing guest preferences and special events
Works with Operations Management and using Customer Relationship Management (CRM) tools, analyzes guest play to identify potential VIP players and makes sound decisions as per guidelines when awarding complimentary products/services
Works closely with the Manager, Premium Services and Operations Management to develop strategies and tactics to drive the success of the property
Utilizes telemarketing and social networking skills to build relationships with guests
Ensures needs of our guests are met including but not limited to food & beverage, reserves, machine issues/requests, etc.
Liaises, communicates, develops and cultivates strong working relationship with all stakeholders
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications
Post Secondary education or suitable combination of education and experience an asset
Minimum 2 years of experience in a guest/customer service
Exceptional interpersonal and communication skills
Ability to safeguard and keep information confidential
Ability to work under pressure, problem solve, and overcome resistance
Second language, an asset
Experience in and understanding of Table Games an asset
Strong working knowledge of MS Office
Ability to successfully obtain a Gaming License
Work Environment Considerations
- Regular casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
We are committed to promoting Responsible Gambling. Learn more about our commitment here,
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
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