Head of Operations, Romania
Glovo
Job Ref ID: JR0087983
YOUR MISSION
Take the wheel of operations in Romania, one of Glovo’s largest markets, at a key moment to keep scaling the business. You will lead a team of 14 and own how we work with our 3PL partners in a market with a very specific legal and compliance context, balancing growth, cost and service while building strong relationships with partners, authorities and internal teams. This role is for a hands-on, data-driven leader who enjoys complex challenges and wants to set the operational standard for other markets.
THE JOURNEY
Team Leadership & Development: Lead and develop a team of 14, including managers, 3PL managers and supply, partner ops and data analysts. Build a culture of ownership, accountability and high performance, and raise the bar on execution every day.
3PL & Partner Management: Own the relationship with our 3PL partners end to end: performance, service levels and commercial terms. Negotiate with partners to deliver results without breaking relationships, and lead the evolution of our Operational model in Romania.
Compliance & Risk Management: Make sure our operations meet all legal, tax and labor requirements. Work closely with Legal, Tax and PR/PA, and be a credible counterpart for authorities and external counsel, anticipating risks before they materialize.
Data-Driven Performance: Define, track and improve the KPIs that matter (cost per order, delivery time, partner performance). Turn data into clear decisions and execution plans that move the needle.
Hands-on Operational Excellence: Get close to the operation: spend time in the field, work side by side with partners and dig into the data yourself to understand what’s really happening. Use that to design and improve processes that make our operations more efficient, scalable and resilient.
Cross-Functional Collaboration: Partner with Commercial, Finance, People and other local teams, and build strong bridges with Regional and HQ teams to align priorities and share best practices.
Strategic Partnership with the GM: Work closely with the General Manager of Romania on the strategic initiatives that will shape the next phase of growth in the market.