Global C&I Strategic Operations Support
EY · Wrocław
Location: Wroclaw, 2 days office/3 days remote
Global C&I Strategic Operations Support
Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
The Opportunity
Global Operations Support plays a key role in supporting operational excellence across the Clients & Industries (C&I) organization. This role focuses on enabling strategic priorities, optimizing processes, and facilitating collaboration across domains, functions, and pods to deliver agility and impact.
The C&I organization has six Domains, each with individual needs and differing maturity: Insights, Industry, Demand Generation, Client Excellence, Sales & Commercial Excellence, and Enablement & Technology.
This position sits within the Business Enablement – Business Management Office which supports the C&I organization through three key functions: Strategic Operations, Core Services, and Performance & Data Insights. Strategic Operations works through pods aligned to each of the six domains, working alongside Core Services and Performance & Data Insights to deliver seamless operational support and strategic execution.
Success in this model depends on agility — the ability to learn quickly, adapt as priorities change, and drive execution while staying responsive to evolving demands.
The primary stakeholder is the Domain Strategy Execution Leader, although this role will work with the rest of the Domain team. This position works directly with the Operations Senior Specialist or Operations Specialist.
Key Responsibilities
Strategic Operations
- Manage and execute domain initiatives and projects by working closely with senior stakeholders, applying strong project management discipline.
- Maintain project plans, timelines, documentation, and next steps, ensuring accuracy and timely updates.
- Drive project meetings, coordinate actions across contributors, advance activity as appropriate and track progress against milestones.
- Support preparation of leadership‑ready materials (presentations, updates, trackers), ensuring they meet EY standards and are ready for circulation.
- Identify project risks, dependencies, and opportunities to improve processes, escalating issues as appropriate.
- Act as a single point of coordination with relevant C&I domains and CBS Functions (e.g., BMC, Finance, Technology, AWS) to support delivery of project outcomes.
Operational Excellence
- Support consistent execution of operational processes by maintaining clear documentation, governance artifacts, and reporting.
- Proactively identify opportunities to streamline processes, improve efficiency, and enhance ways of working within the domain.
- Maintain and manage knowledge repositories, databases, SharePoint sites, and content libraries, including regular review and validation of materials.
- Share knowledge, insights, and updates with stakeholders using agreed communication channels.
- Support preparation of status reporting and dashboards, ensuring clarity in coordination with Performance & Data Insights where applicable.
- Assist the triage of requests for ad‑hoc analysis, reporting, and information, helping to embed new ways of working and reinforcing self‑service where possible.
Stakeholder Engagement
- Develop strong working relationships across domains, functions, and pods, anticipating needs and supporting broader team objectives.
- Manage stakeholder communications and expectations, providing clear, timely updates on progress, risks, and next steps.
- Act as a trusted delivery partner to leadership by ensuring follow‑through on actions and high‑quality execution.
- Participate actively in regular update calls and forums, contributing insights and supporting other team members as needed.
- Facilitate coordination across geographically dispersed teams to enable smooth execution and alignment.
Skills & Attributes for Success
- Good analytical and problem‑solving skills, with attention to detail.
- Experience supporting operational process design, improvement, and handoff.
- Competence in reporting, data visualization, and storyboarding, with the ability to translate data into clear insights.
- Ability to manage multiple priorities and stakeholders, delivering high‑quality outputs under tight timelines.
- A client‑focused mindset, with the ability to respond to changing needs and redirect effort as required.
- Clear, confident communicator with the ability to engage senior stakeholders effectively.
- Resilient, adaptable, and comfortable working in a global, matrixed environment with evolving priorities.
- Familiarity with AI/other automation to enhance processes, project outcomes and personal deliverables
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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