L and D Hub Senior Associate - Learning Deployment Specialist
EY · Kochi
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Learning Deployment Specialist – Senior Associate
The opportunity
As a Learning Deployment Specialist within the GDS Talent Services - L&D Hub, you will coordinate the end-to-end deployment of learning programmes and projects for EY teams across regions and time zones. You will manage schedules, learning-system setup, logistics, budgets, compliance and stakeholder engagement, while producing virtual sessions as needed and delivering a consistent, high-quality learner experience in line with agreed service levels.
Your key responsibilities
Learning and project deployment
- Build initial course scheduling offering schedule for review
- Submit requests to schedule offerings and to publish content in SuccessFactors
- Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including:
Arranging training material
- Monitoring of participant nominations working alongside Deployment Administration Team
- Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations from different areas of the business
- First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals from Deployment Administration Team
- Prepare facilitators for delivery of Learning courses (logistics) and support in the management of facilitators
- Provide oversight of Learning Deployment administration activities, taking responsibility for the detailed review of work performed by the Deployment Administration Team assigned.
- Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
- Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions
- Virtual Producer role where Virtual Producer team can't support
- Realise operational excellence through maintaining thorough understanding of, and adherence to, the Learning Deployment Operating Model
- Ideas generation and rollout of networking elements within virtual learning programmes
- Venue booking, accommodation booking for residential courses and ongoing management
- Ensure CE credits awarded to Learning participants and instructors where applicable
- Supporting on projects across the Learning and/or Leadership Development TD team(s) as required
Financial Management
- Support the budget, accruals, forecasts, and actual costs of courses/projects you are responsible for.
- Support all Finance related activities as per the Deployment model.
- Support with monthly/annual finance activities/requests from Enablement/Operations team.
Stakeholder Relationships
- Build and maintain close working relationships with onshore and offshore colleagues.
- Build and maintain close working relationships with Deployment Administration team (where relevant).
- Coach and support the Deployment Administration team to increase their knowledge, skills and competence within their role along with their understanding of the region, by providing transparent and supportive feedback.
- Develop and maintain relationships with key stakeholders relevant for courses and client groups to enable the successful deployment. Stakeholders may include Deployment Administration Team, Portfolio Managers, Senior Learning Associates, Learning Associates, Enablement team, Service Line Talent Development Teams, Global Deployment Team, Facilitators, external suppliers.
Measure Learning
- Access reports on Learning course L1–L3 evaluation feedback and analyse feedback from course participants to continually improve course offerings.
- Accurate reporting and tracking of course consumption and satisfaction reporting.
Continuous Improvement
- Document lessons learned and refine deployment processes.
- Stay updated on SuccessFactors features and best practices in learning deployment.
- Generate new ideas/suggest improvements/possible solutions.
Team
- Contribute to other activities or projects across wider Talent Development functions.
- Support the induction of new team members.
Skills and Attributes for Success
To qualify for the role you must have:
- Strong project management skills to deliver and ensure seamless execution of portfolio tasks.
- Proactive problem solver with a solutions mindset, willing to adjust work schedules as necessary to meet peak demands and customer requirements.
- Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
- Strong IT skills, particularly in the Microsoft Office 365 suite, including Teams, Excel, PowerPoint, Word, Outlook, and SharePoint. There will be a test to determine your knowledge.
- Experience in using Power BI, PowerApps, and an openness to learn and use AI will be preferred.
- Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels.
- Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as “one team”.
- Commercial acumen and business awareness.
- Commitment to driving and delivering quality services and products to Talent, ensuring high standards are met.
- Ability to learn new processes and skills quickly, adapting to changing environments and priorities.
- Ability to engage and influence others, demonstrating good change management skills and a desire to drive process improvements.
- Experience in curating and maintaining knowledge resources, including documentation and SharePoint sites, to enhance accessibility and usability for participants.
- Experience in establishing and managing key stakeholder relationships, including external vendors and key internal stakeholders.
- Strong team worker with an enthusiastic, can-do approach, capable of coordinating and working as “one team”.
AI Skills
- Working knowledge of Generative AI tools and effective prompting.
- Ability to leverage AI to improve efficiency, automation, reporting, and learner experience.
Experience
- Bachelor's degree in Business Administration, Human Resources, or a related discipline; a Human Resources diploma is an advantage.
- Experience in learning deployment or programme coordination, or a strong interest in developing a career in learning.
- Experience in a professional services or corporate environment and working across international and diverse teams.
Experience
- Bachelor's degree in business administration, Human Resources or a related discipline; a Human Resources diploma is an advantage.
- Experience in learning deployment or programme coordination, or a strong interest in developing a career in learning.
- Experience in a professional services or corporate environment and working across international and diverse teams.
Additional Requirements
- Training or certification in producing Microsoft Teams, Zoom or Webex sessions is highly desirable/essential.
- Flexibility to work European Time Zone business hours; adjust schedules for peak demand and virtual learning support when required.
What we offer
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
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