Business Relationship Manager - Europe West
EY · Wrocław
Location: Wroclaw, 2 days office/3 days remote
Business Relationship Manager - Europe West
Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
The opportunity
An opening exists for a Business Relationship Manager (BRM) to serve Enterprise Technology (ET) in key markets within the Europe West (EW) super region. This BRM will maintain relationships with business stakeholders from Spain, Italy, Portugal, and possibly other countries.
The candidate will engage with EW Member Firm (MF) stakeholders (i.e. the customers) and internal ET partners on:
- Understand customer needs (new demand and performance expectations) and match these with ET solutions.
- Guide customers in navigating the ET organization for effective use of solutions.
- Develop and drive account plans, including prioritization of solution adoption (push demand) from both needs and affordability perspectives.
- Define member firm–specific investments, communicate associated costs, and ensure compliance with business cases.
- Monitor satisfaction with ET services and ensure continuous improvement.
- Provide transparency on the cost implications of ET solutions and support appropriate decision-making.
Your key responsibilities
- Build strong relationships with ET Product Line Leaders, understanding their solutions and advocating for necessary changes.
- Partner with EW Member Firm stakeholders on adoption, operation, costs, and satisfaction.
- Partner with EW Technology leaders on financial governance of solutions.
- Advocate for ET Product teams to recognize the impact of outages and incidents on EW business.
- Facilitate reporting to customers on progress and financial impact of projects funded by MFs.
- Influence and shape customer expectations in solutions roll out and adoption, balancing business and ET needs with fairness and objectivity.
- Work effectively within a matrix organization.
The candidate must be located in Europe.
Skills and attributes for success
- Relationship Building: Develops strong relationships with diverse stakeholders by anticipating needs, collaborating across teams, fostering commitment and asking for feedback. Cultivates internal and external networks and uses them to connect customers with subject-matter specialists. Finds the right cadence with customers to become a trusted business advisor. Shows versatility in understanding and working in culturally diverse environments
- Business Process Improvement: The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of innovative approaches and, where appropriate, management of change and its implementation.
- Structured Problem Solving: The ability to define, analyze, and address clients' business issues.
- Market Insights & Intelligence: Understand how to analyze technology costs and communicate its value to a business
- Trust: Ability to establish this very quickly from competency, consistency and a positive intent. Politically very astute.
To qualify for the role you must have
- Ability to creatively apply IT to solve business problems, with a focus on customer needs and expectations
- Passionate about enhancing employee experience through technology
- Ability to operate successfully in a global multi-cultural environment
- Ability to communicate financial and technical information to a diverse business audience
- Flexibility to adjust to multiple demands and shifting priorities
Ideally, you’ll also have
- A Technology or Business related degree, or equivalent work experience
- 10+ years of proven experience in a leadership position, with a minimum of 5 years in Technology infrastructure management requiring customer interaction.
- Strong working knowledge of ITIL and project management
What we look for
Experienced senior level leader in Technology Infrastructure management with a wide array of exposure to end user technology, networking and data processing operations. The candidate must have an outgoing interpersonal style with excellent communication skills at executive level. He/She should see approaching problems long before other people in the team sees it and offer/advocate for solutions to these problems.
The candidate must be able to deal with a high degree of complexity and ambiguity.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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