Government and Infrastructure - Technology Consulting - Platforms ServiceNow - Senior
EY · Phoenix · $122,900–$204,900 (stated in the posting)
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Government and Infrastructure - Technology Consulting – Platforms ServiceNow - Senior Consultant
The Opportunity
From strategy to execution, the Government and Infrastructure practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
EY is seeking a Senior Consultant with deep expertise in ServiceNow IT Operations Management (ITOM), specifically in Configuration Management Database (CMDB) and the Common Service Data Model (CSDM) to help clients transform their IT operations and service management capabilities.
In this role, you will both advise clients on enterprise-scale ServiceNow strategy, architecture, governance, and implementation initiatives and be hands-on with configuration / development. You will serve as a trusted advisor, helping organizations establish a reliable CMDB foundation, adopt CSDM best practices, implement ITOM capabilities, and leverage ServiceNow AI-powered solutions to improve operational efficiency, service visibility, automation, and business outcomes.
You will work directly with executive stakeholders, enterprise architects, platform owners, and delivery teams while leading solution design, implementation, and transformation programs across complex environments.
Your key responsibilities
· Lead the design and implementation of ServiceNow ITOM solutions, including CMDB, CSDM, Discovery, Service Mapping, Event Management, Health Log Analytics, Service Graph Connectors and Cloud Discovery.
· Define CMDB strategy, governance, CI lifecycles, data models, identification and reconciliation rules, health metrics and quality controls.
· Lead ITOM assessments and roadmaps; design MID Server architectures; configure integrations and event correlation across on-premises, cloud, hybrid and containerized environments.
· Advise client leaders through workshops, current-state assessments, architecture recommendations, business cases, transformation roadmaps and implementation plans.
· Advise on ServiceNow AI and automation, including generative and agentic AI, Predictive Intelligence, AIOps and Virtual Agents, and establish supporting data foundations.
· Lead Agile and Waterfall delivery, architecture oversight, risk management, testing, user acceptance testing, issue resolution and documentation.
· Coach team members; contribute to EY methodologies, accelerators and thought leadership; and support proposals, estimates, client relationships and growth.
Skills and attributes for success
· Deep ServiceNow ITOM architecture and implementation expertise.
· Ability to translate complex requirements into scalable solutions, practical recommendations and clear communications for technical and executive stakeholders.
· Strong analytical, problem-solving and collaborative leadership skills, with a client-focused approach to delivery and team development.
To qualify for the role, you must have
- Ability to obtain/maintain a secret level clearance
- Must have a bachelor’s degree in information systems, computer science, engineering, management information systems, business or a related discipline.
- Must have three (3+) years of ServiceNow consulting and implementation experience delivering ITOM solutions.
- Deep hands-on experience with ServiceNow CMDB configuration and administration.
- Strong understanding of ServiceNow foundational data and data models.
- Hands-on experience with ServiceNow Discovery and MID Servers.
- Hands-on experience with Service Mapping.
- Understanding of CSDM and service modeling.
- Experience configuring and troubleshooting IRE, identification rules, reconciliation, CI relationships, and CMDB Health.
- Experience implementing and troubleshooting ServiceNow integrations using APIs, IntegrationHub, ETL, Import Sets, Transform Maps, or Service Graph Connectors.
- Working knowledge of ServiceNow HAM and SAM and how asset data relates to CMDB and Discovery.
- Strong understanding of ITIL/ITSM processes and practices.
- Demonstrated ability to perform general ServiceNow platform configuration and development.
- Ability to translate technical and process requirements into appropriate ServiceNow configurations.
- Strong verbal and written communication skills.
- Must be comfortable working in-person as needed.
Ideally, you will also have
- ServiceNow Certified Implementation Specialist credentials relevant to Discovery, Service Mapping, ITSM, HAM, SAM, or related ITOM capabilities.
- ITIL Foundation certification.
- Experience establishing CMDB/CSDM governance and data ownership models.
What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
- New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $122,900 to $204,900
- Bay Area California offices – $128,100 to $213,400
- All other offices locations in the US, including Sacramento – $102,500 to $187,900
- Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
- To make the most of your application experience, please limit yourself to two applications within a six-month period.
- EY accepts applications for this position on an on-going basis.
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- At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.
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