Administrator - English, French, Microsoft Windows

HCLTech · United States

Job Summary

- Handle inbound calls and follow the call scripts and adhere to the process defined
A strong communication skill to handle users globally
Create tickets for all incoming calls and work towards the ticket resolution.
Provide quick and effective assistance with information technology systems
Listen attentively to customers’ questions and concerns and offer optimal solutions
Able to handle basic software installation/break-fix issues and hardware issues findings remotely
Effective handling in hard stop issues like password ,multifactor resets, and account lock/unlock issues
Should understand the user concerns/issues cautiously and create/upgrade the priority according to the impact
Basic Network and VPN knowledge
Detailed knowledge in Windows and Mac troubleshooting, Active Directory ,and Google Workspace
Daily incident det follow-up in a timely manner

Service Desk