Employee Relations Business Partner

Arthur J. Gallagher · Los Angeles · $60,500–$104,500 (stated in the posting)

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EMPLOYEE RELATIONS BUSINESS PARTNER

WHAT IS THE OPPORTUNITY?

The Employee Relations (ER) Business Partner serves as a trusted advisor, providing guidance and employee relations subject matter expertise to leadership and colleagues in promoting and fostering a fair, positive, collaborative and productive working environment. The ER Business Partner is responsible for the day-to-day employee relations functions for assigned departments within a division, which includes providing performance management support and managing and resolving complex employee relations issues and workplace conflicts, including investigations related to violations of policy and allegations of misconduct.

WHAT WILL YOU DO?

• Conduct timely, objective and thorough investigations into HR related concerns raised through the Ethics Offices and other channels.
• Develop comprehensive investigation plans to ensure relevant factual information is gathered and collected.
• Document all aspects of the investigations including interview summaries, evidence collection, and findings, ensuring all records are detailed, accurate and maintained securely.
• Analyze investigation findings to determine the appropriate resolution of all issues in accordance with policies and procedures.
• Consult with internal stakeholders (as appropriate), including Ethics Office, Legal, Compliance, Internal Fraud, Security and HR Business Partners to ensure risks are being properly accessed.
• Produce comprehensive and clear investigation reports, summarizing allegations, investigative work performed, key findings and conclusions, ensuring conclusions are evidence based.
• Utilize case management system and other tools to document findings and evidence.
• Analyze aggregate case work data to identify issue trends and opportunities and develop strategies to address systemic issues and mitigate organizational risk.
• Provide guidance, counsel and instruction to managers related to performance issues including the administration of corrective action.
• Coach and advise colleagues and managers through sensitive HR issues to resolve conflict and seek workable solutions.
• Interpret and explain policies, procedures and regulations related to colleague relations.
• Review and provide recommendations on policies and procedures that support the colleague experience.
• Foster effective communication and healthy workplace relationships among colleagues and managers.
• Analyze ER trends and make suggestions for broad-based training and/or other interventions to prevent future occurrences.
• Participate in the development and deployment of ER related training and other team projects as needed.
• Consistently demonstrate and promote RBC’s Blueprint, with emphasis on building trust, integrity and collaboration.
• Ensure compliance with federal, state, and local legal requirements by studying existing and new legislation; understands best practices, anticipates legislation, enforces adherence to requirements and advises management on needed actions.

WHAT DO YOU NEED TO SUCCEED?

• Bachelor's Degree or equivalent combination of education and experience.
• 5 or more years of Human Resources experience, including at least 3 years of dedicated ER and investigative experience.
• Demonstrated experience independently conducting workplace investigations involving allegations of misconduct, policy violations and other complex employee relations matters.
• Experience preparing thorough investigation documentation, credibility assessments, findings, and recommendations.
• Intermediate proficiency with Microsoft Office Suite (e.g., MS Word, Excel, Outlook and Powerpoint) and case management systems.

Additional Qualifications

• Extensive knowledge of employment laws, regulations, HR policies, ER best practices.
• Proven ability to independently manage a high-volume of caseload of complex and sensitive ER matters from intake through resolution.
• Ability to identify organizational risk and provide practical, business-focused recommendations that align with policy, employment law and CNB/RBC’s values.
• Effective coaching and consultative skills with experience advising leaders on performance management, disciplinary actions, conflict resolution, policy interpretation and risk mitigation.
• Exceptional written communication skills with the ability to prepare clear, objective investigation reports and executive level summaries.
• Strong verbal communication, interpersonal, and influencing skills with the ability to navigate highly sensitive, confidential and emotional charged situations.
• Demonstrated sound judgment, objectivity, and discretion while handling confidential information.
• Ability to build credibility and effective working relationships with leaders, HR Business Partners, Legal, Compliance, and other key stakeholders.
• Highly organized with exceptional attention to detail, documentation, follow-up and case management.
• Comfortable working in a fast-paced, high-volume environment while managing competing priorities and meeting established service levels.
• Ability to travel to different work locations.

WHAT'S IN IT FOR YOU?

Starting base salary: $60,500 - $104,500 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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