Director of Human Resources - DoubleTree Hotel Charlottesville, Charlottesville VA

Arthur J. Gallagher · Charlottesville · $75,000 (stated in the posting)

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POSITION SUMMARY:

Plan, develop, coordinate, and direct the Human Resource function at the hotel to attract, retain, develop, and cost-effectively motivate employees in accordance with Franchise policies and procedures and federal, state, and local laws and regulations while limiting liabilities and promoting a safe, fair, positive work environment.

The position is responsible for the short and long-term planning and the daily operations of the Human Resources division. Develops and recommends the hotel's Human Resource objectives. Participates in total management as a member of the Hotel Executive Committee.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Plan and manage the recruitment, interviewing, hiring and orientation processes to maintain staffing levels with qualified individuals while complying with Company Procedures, federal, state and local laws and regulations.
• Position the hotel as the "preferred employer" in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.
• Counsel and train managers on employee relations issues, resolve employee grievances, conduct management exit interviews and examine all exit interviews for trends, implement various employee relations programs to maintain a pro-employee environment that ultimately limits turnover.
• Ensure compliance with corporate policies and procedures along with state, federal and local laws and regulations as they pertain to every facet of Human Resources/Employer related functions.
• Supervise human resources operations in the hotel to attract, retain, and motivate staff; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline and terminate as appropriate.
• Formulated budgets for employee relations, staff training, and recruitment advertising, as well as wages and benefits for human resource staff for the budgeted time frame. Manage expenses through checkbook accounting for human resource-related areas and execute financial management when required. Produce three-period forecasts as it relates to expenses and wages.
• Maximize productivity and minimize labor cost by analyzing trends in premium hours and adjusting staffing guidelines to maintain a company budgeted margin for labor cost.
• Survey, recommend, implement, and manage an hourly wage program and administer the management salary program within the corporate policies and procedures, and maintain compliance with federal, state, and local laws and regulations.
• Survey, implement, communicate, and administer the benefit program in compliance with corporate procedures to aid and retain employees. Propose enhancements to the proper authority for approval before implementation.
• Assess needs, plan, implement, and coordinate management, hourly, and supervisory training programs, including company core training programs to develop quality managers and limit hotel liability.
• Ensure proper maintenance of employee records, files, and human resource office systems. Manage the compilation and analysis of various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures, as well as government laws and regulations.
• Ensure all employee relations activities are administered consistently and in a timely manner.
• Notify GM/CHR/VP of any potential for liability and propose a proper course of action to prevent the hotel from incurring such liability.
• Other duties as assigned.
• This individual will also assist in overseeing the coordination of all performance reviews, I‐9 audits, team member file reviews, and ensure new programs are appropriately implemented as applicable.
• Keeps records of benefits plans participation, such as insurance and 401k plan; personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and team member statistics for government reporting.
• Updates team member files to document personnel actions and to provide information for payroll and other uses.
• Assists team members and managers with all team member relation’s issues (serves as intermediary).
• Interprets hotel policies and benefit programs for managers and team members.
• Administers benefits programs such as life, health, dental, and disability insurances, pension plans, vacation, sick leave, leave of absence, and team member assistance.
• Plans and organizes team member‐related activities to promote a positive environment for all team members within the assigned region. (i.e., monthly lunches, annual parties, housekeeping team events, and team member of the month nominations, etc...)
• Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
• Oversee the coordination of open enrollment/educational meetings relative to new/updated Health Insurance Plans.
• Assists in the management of Unemployment Hearings when called upon within the assigned.
• Oversees Team Member Recognition Program and acts as a consultant to Team Member Safety Committee.
• Oversees related billing, payroll, and HR functions to ensure accounting accuracy and integrity.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Participate in the manager pm duty program, if assigned.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED SKILLS / ABILITIES:

• Ability to objectively coach team members and management through complex, difficult, and emotional issues.
• Must make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Ability to organize and prioritize work.
• Excellent communication and organizational skills are required.
• Project and team management/leadership skills and experience. Proven ability to work effectively in a team environment with associates. The capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Ability to interpret a variety of financial reports in written, oral, or diagram form.
• Must be able to communicate effectively in a positive/upbeat fashion, utilizing English, both orally and in writing.
• Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Strong analytical skills and knowledge of plan designs. Ability to understand, evaluate and make judgments on the proposals (RFP’s).
• The ability to research and analyze various types of data information.
• Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending, affecting team member benefit programs, including ERISA, COBRA, FMLA, ADA, SECTION 125, Workers Compensation, Medicare, and Social Security.
• Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports.
• Must have coordinating skills as pertains to determining time, place, and sequence of operations or action.
• Ability to analyze information and make effective judgments.

DESIRED SOFTWARE PROFICIENCIES:

• Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power point, Access, HRIS and Payroll functionality are required.
SUPERVISORY RESPONSIBILITIES: None

EDUCATION / EXPERIENCE:

• Bachelor's degree Human Resources Management or a related field preferred but not required.
• Three to Four years’ (3-4 years) experience in Human Resources/Benefit Management.
• Background in employment law and other government compliance regulations is preferred.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the team member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The team member must occasionally lift or move office products and supplies, up to 20 pounds.
• Position may require long hours and weekend work.
• Some travel is required, both locally and within the United States.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
• All team members must maintain a neat, clean and well‐groomed appearance (specific standards available).

POSITION SUMMARY:

Plan, develop, coordinate, and direct the Human Resource function at the hotel to attract, retain, develop, and cost-effectively motivate employees in accordance with Franchise policies and procedures and federal, state, and local laws and regulations while limiting liabilities and promoting a safe, fair, positive work environment.

The position is responsible for the short and long-term planning and the daily operations of the Human Resources division. Develops and recommends the hotel's Human Resource objectives. Participates in total management as a member of the Hotel Executive Committee.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Plan and manage the recruitment, interviewing, hiring and orientation processes to maintain staffing levels with qualified individuals while complying with Company Procedures, federal, state and local laws and regulations.
• Position the hotel as the "preferred employer" in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.
• Counsel and train managers on employee relations issues, resolve employee grievances, conduct management exit interviews and examine all exit interviews for trends, implement various employee relations programs to maintain a pro-employee environment that ultimately limits turnover.
• Ensure compliance with corporate policies and procedures along with state, federal and local laws and regulations as they pertain to every facet of Human Resources/Employer related functions.
• Supervise human resources operations in the hotel to attract, retain, and motivate staff; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline and terminate as appropriate.
• Formulated budgets for employee relations, staff training, and recruitment advertising, as well as wages and benefits for human resource staff for the budgeted time frame. Manage expenses through checkbook accounting for human resource-related areas and execute financial management when required. Produce three-period forecasts as it relates to expenses and wages.
• Maximize productivity and minimize labor cost by analyzing trends in premium hours and adjusting staffing guidelines to maintain a company budgeted margin for labor cost.
• Survey, recommend, implement, and manage an hourly wage program and administer the management salary program within the corporate policies and procedures, and maintain compliance with federal, state, and local laws and regulations.
• Survey, implement, communicate, and administer the benefit program in compliance with corporate procedures to aid and retain employees. Propose enhancements to the proper authority for approval before implementation.
• Assess needs, plan, implement, and coordinate management, hourly, and supervisory training programs, including company core training programs to develop quality managers and limit hotel liability.
• Ensure proper maintenance of employee records, files, and human resource office systems. Manage the compilation and analysis of various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures, as well as government laws and regulations.
• Ensure all employee relations activities are administered consistently and in a timely manner.
• Notify GM/CHR/VP of any potential for liability and propose a proper course of action to prevent the hotel from incurring such liability.
• Other duties as assigned.
• This individual will also assist in overseeing the coordination of all performance reviews, I‐9 audits, team member file reviews, and ensure new programs are appropriately implemented as applicable.
• Keeps records of benefits plans participation, such as insurance and 401k plan; personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and team member statistics for government reporting.
• Updates team member files to document personnel actions and to provide information for payroll and other uses.
• Assists team members and managers with all team member relation’s issues (serves as intermediary).
• Interprets hotel policies and benefit programs for managers and team members.
• Administers benefits programs such as life, health, dental, and disability insurances, pension plans, vacation, sick leave, leave of absence, and team member assistance.
• Plans and organizes team member‐related activities to promote a positive environment for all team members within the assigned region. (i.e., monthly lunches, annual parties, housekeeping team events, and team member of the month nominations, etc...)
• Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
• Oversee the coordination of open enrollment/educational meetings relative to new/updated Health Insurance Plans.
• Assists in the management of Unemployment Hearings when called upon within the assigned.
• Oversees Team Member Recognition Program and acts as a consultant to Team Member Safety Committee.
• Oversees related billing, payroll, and HR functions to ensure accounting accuracy and integrity.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Participate in the manager pm duty program, if assigned.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED SKILLS / ABILITIES:

• Ability to objectively coach team members and management through complex, difficult, and emotional issues.
• Must make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Ability to organize and prioritize work.
• Excellent communication and organizational skills are required.
• Project and team management/leadership skills and experience. Proven ability to work effectively in a team environment with associates. The capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Ability to interpret a variety of financial reports in written, oral, or diagram form.
• Must be able to communicate effectively in a positive/upbeat fashion, utilizing English, both orally and in writing.
• Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Strong analytical skills and knowledge of plan designs. Ability to understand, evaluate and make judgments on the proposals (RFP’s).
• The ability to research and analyze various types of data information.
• Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending, affecting team member benefit programs, including ERISA, COBRA, FMLA, ADA, SECTION 125, Workers Compensation, Medicare, and Social Security.
• Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports.
• Must have coordinating skills as pertains to determining time, place, and sequence of operations or action.
• Ability to analyze information and make effective judgments.

DESIRED SOFTWARE PROFICIENCIES:

• Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power point, Access, HRIS and Payroll functionality are required.
SUPERVISORY RESPONSIBILITIES: None

EDUCATION / EXPERIENCE:

• Bachelor's degree Human Resources Management or a related field preferred but not required.
• Three to Four years’ (3-4 years) experience in Human Resources/Benefit Management.
• Background in employment law and other government compliance regulations is preferred.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the team member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The team member must occasionally lift or move office products and supplies, up to 20 pounds.
• Position may require long hours and weekend work.
• Some travel is required, both locally and within the United States.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
• All team members must maintain a neat, clean and well‐groomed appearance (specific standards available).

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