IT Support Specialist
Hypori · Austin · $65,000–$75,000 (stated in the posting)
Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data from any mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.
Overview
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility. Our virtual workspace platform gives users access to enterprise apps and data from any mobile device, with zero data on the endpoint and total personal privacy. Backed by $55M from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, we are expanding into new commercial and regulated markets.
Hypori is looking for a hands-on, customer-focused IT Support Specialist to join our Corporate IT team in Austin. You will provide desktop and end-user support for Hypori employees, keeping laptops, accounts, peripherals, and office technology running smoothly. Working under the direction of the IT System Administrator, you will resolve day-to-day technical issues and help with routine administration of our corporate IT systems.
This is an early-career role for someone with 1–2 years of experience who wants to grow. As Hypori expands, the people who build our product and serve our customers depend on IT that just works. You will get hands-on exposure to enterprise identity, device management, and security in a company where security is the product.
Responsibilities
- Provide in-person support to employees and guests at our Austin office
- Resolve employee issues through Jira, documenting tickets and contributing knowledge base articles in Confluence
- Set up and troubleshoot conference rooms and video conferencing equipment
- Issue new computer hardware to employees and handle the disposition of end-of-life equipment
- Maintain asset inventory processes and systems for hardware, software, and subscription services
- Help carry IT projects to completion with direction from the IT System Administrator
- Perform other related duties in support of goals set by the CSO
Qualifications
- 1–2 years of experience in an IT helpdesk, desktop support, or IT support role
- Hands-on experience troubleshooting Windows and macOS hardware and software
- Working knowledge of Microsoft 365, Entra ID (Azure AD), Active Directory, and MDM solutions such as Jamf, Intune, or NinjaOne
- Strong troubleshooting and problem-solving skills
- Strong communication skills, with the ability to explain technical issues clearly to technical and non-technical users
- CompTIA A+ and CompTIA Security+ certifications
- Ability to lift and move computer equipment up to 40 lbs
- U.S. citizenship required; Hypori is not able to offer visa sponsorship for this role
- Position of Trust: the selected candidate will be subject to a personal security investigation
- Location: Austin, TX; this role is in the office 5 days a week
Who You Are
- Customer focus: You bring a friendly, patient service demeanor to every request, even on busy days
- Composure: You stay calm and effective in a fast-paced environment
- Teamwork: You work well as part of a highly skilled, professional team
- Approachability: You are comfortable working with people at every level of the organization
- Ownership: You follow a ticket through to resolution and document what you learned
- Curiosity: You want to learn and grow your technical skills
Preferred Attributes
- Experience with a standardized ticketing system and documenting work tickets
- Familiarity with enterprise SaaS applications such as Slack, Zoom, Google Workspace, Jira, and Confluence
- Experience supporting conference room and video conferencing technology
About Us
Compensation: $65,000 – $75,000 base salary (commensurate with experience).
About Us
Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.
Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance.
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