Guest Transport Coordinator - InterContinental Hayman Great Barrier Reef
IHG · Australia
The Opportunity
At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike.
As a Guest Transport Coordinator, you will be the orchestrator of all arrivals and departures to and from Hayman Island. You will be the contact point for all guests arriving by helicopter, seaplane, luxury launch transfer or private yacht, as well as making sure all guests are manifested and arrive and depart at their appropriate times. You will also be the central contact person for any inquiries from other colleagues and external travel partners.
In our unique environment, arrival and departure allow for two huge experiences of guest interaction and first impression of the resort. These experiences rely on someone who can work fast paced in an agile environment as well as being able to constantly strive for accuracy, improvement and safety
Base rate $31.75 + loading + penalties
See Yourself in Our Team
To be successful in this part-time role, you’ll have:
- Tertiary qualifications in Hotel Management, Hospitality Management, Business or a related discipline are preferred.
- Minimum 1-2 years’ related management experience in 5 star, luxury hotel industry.
- Flexibility to work a rotating roster, including evenings, weekends and public holidays.
- Strong communication and interpersonal skills, with the ability to build rapport, respond to guest feedback and handle enquiries with confidence and professionalism.
- A proactive approach to problem solving, with the ability to resolve issues efficiently and create positive outcomes for guests and colleagues.
- Excellent written and verbal English communication skills.
Live the Island Life
Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community.
We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more.
Enjoy swimming, snorkeling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.
Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away.
Grow your career with opportunities for career growth, training, and professional development.
Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide.
At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
If you require any adjustments during the recruitment process, please let us know, we're here to support you.
Ready to Work in Paradise
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.
We also invite you to learn more by following our social channels:
Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
Applications close on 30 November 2026. We will be reviewing and contacting candidates throughout the advertising period. The application may close earlier if the position is filled.
As a Guest Transport Coordinator, you will be the orchestrator of all arrivals and departures to and from Hayman Island. You will be the contact point for all guests arriving by helicopter, seaplane, luxury launch transfer or private yacht, as well as making sure all guests are manifested and arrive and depart at their appropriate times. You will also be the central contact person for any inquiries from other colleagues and external travel partners. In our unique environment, arrival and departure allow for two huge experiences of guest interaction and first impression of the resort. These experiences rely on someone who can work fast paced in an agile environment as well as being able to constantly strive for accuracy, improvement and safety Base rate $31.75 + loading + penalties