Transport Duty Manager - InterContinental Hayman Great Barrier Reef
IHG · Australia
The Opportunity
At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike.
As Duty Manager – Transport, you will lead the daily operations of the resort’s guest transport services while fulfilling hotel-wide Duty Manager responsibilities. You will oversee guest arrivals and departures, airport, marina, vessel and helicopter transfers, porter services, luggage operations and transport logistics, ensuring every guest journey reflects the exceptional standards of a luxury island resort.
As a member of the Duty Management team, you will also act as Manager on Duty (MOD) as rostered, providing operational leadership across the resort, resolving guest concerns, supporting departmental leaders and responding to emergencies.
This is a hands-on leadership role requiring strong operational judgement, exceptional communication skills and a genuine passion for creating memorable guest experiences.
Your day-to-day responsibilities will include, but are not limited to:
- Oversee all guest transport operations, transfers and luggage services.
- Coordinate guest and VIP arrivals and departures with internal teams and external transport partners.
- Deliver personalised service, anticipate guest needs and manage service recovery.
- Act as Manager on Duty, providing operational leadership and resolving guest concerns.
- Conduct operational inspections and briefings to maintain resort standards.
- Lead, coach and develop the Transport team, fostering a positive and guest-focused culture.
- Identify opportunities to improve efficiency while maintaining exceptional service.
- Maintain compliance with workplace health and safety requirements, company policies and brand standards.
- Maintain strong relationships with external partners, including Helireef, SeaLink, Coral Sea Marina and Hamilton Island Airport.
- Complete operational reports, incident documentation and Duty Manager handovers as required.
Salary rate $79,521.89 + Super
See Yourself in Our Team
To be successful in this full-time role, you’ll have:
- Previous leadership experience in a luxury hotel, resort or hospitality environment.
- Strong knowledge of guest services, Front Office and transport operations.
- Excellent communication, problem-solving and decision-making skills.
- A hands-on leadership style with a passion for delivering exceptional guest experiences.
- A current Queensland driver’s licence.
- Queensland RSA certification, or willingness to obtain it.
- Ability to travel by vessel and work a rotating roster, including nights, weekends and public holidays.
- A tertiary qualification in Hotel Management or Business, will be highly regarded.
Live the Island Life
Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community.
We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more.
Enjoy swimming, snorkelling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.
Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away.
Grow your career with opportunities for career growth, training, and professional development.
Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide.
At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
If you require any adjustments during the recruitment process, please let us know, we're here to support you.
Ready to Work in Paradise
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.
We also invite you to learn more by following our social channels:
Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
Applications close on 30 November 2026. We will be reviewing and contacting candidates throughout the advertising period. The application may close earlier if the position is filled.
As Duty Manager – Transport, you will lead the daily operations of the resort’s guest transport services while fulfilling hotel-wide Duty Manager responsibilities. You will oversee guest arrivals and departures, airport, marina, vessel and helicopter transfers, porter services, luggage operations and transport logistics, ensuring every guest journey reflects the exceptional standards of a luxury island resort. As a member of the Duty Management team, you will also act as Manager on Duty (MOD) as rostered, providing operational leadership across the resort, resolving guest concerns, supporting departmental leaders and responding to emergencies. This is a hands-on leadership role requiring strong operational judgement, exceptional communication skills and a genuine passion for creating memorable guest experiences.