Third Party Management Senior Manager
HSBC · Mumbai
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Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.
Third Party Management Senior Manager
Role Purpose:
- The inaugural group wide Third Party Risk Management Policy was published in HSBC at the end of 2016. In a coordinated response HSBC built a single technology platform and risk assessment process in the 1st line supported by a centralised capability to undertake the assessment, due diligence, monitoring and assurance of Third Party Risk. The centralised Group Third Party Utility (GTP-U): (1) serves to standardise and centralise HSBC’s approach to Third Party Risk; 2) provides risk based services back to the accountable 1st line engagement owners in the businesses and functions; and 3) incorporates Contract Lifecycle Management (CLM) and Supplier Management (SM) activities.
- The Third Party Management (TPM) team, which delivers this service to HSBC’s 1st line businesses and functions is an onshore capability located in HSBC’s key regions and countries. The role of the TPM team in each region is to lead the topics of Third Party Risk, Contract Lifecycle Management and Supplier Management - collectively Third Party Management.
- The Senior Manager - TPM will: interface with key local businesses, functions and stakeholders to drive support and improvement across the 3 topics underpinning TPM; tailor programmes of work to improve third party management and control; provide MI and analytics from a risk, supplier management, outsourcing, and criticality perspective; and support with 1st line oversight of key third parties and regulatory matters.
- The role holder will be responsible for: leading Third Party Management on behalf of Procurement within their Region, acting as the interface between the business and Procurement; representing Procurement at regional / local TPM associated governance meetings, including developing and presenting any necessary content; representing their region at regular leadership team meetings for Third Party Risk and TPM; working closely with the local teams, leaderships and functions to ensure consistency of approach to TPM; and contributing to the global evolution and development of TPM as a service in HSBC. In addition, acting as a Third Party Risk Officer (TPRO) for the Procurement function in order to support and guide the Third Party Engagement Managers (TPEMs) within Procurement through the various phases of the Procurement/TPRM process and monitoring.
- The role holder will need to be a credible operational subject matter expert in Third Party Management and the regulatory context in financial services with first-hand experience of developing, leading and improving aspects of third party risk and supplier management in large, complex organisations. In addition, the proven capability to network, communicate, influence and making strategic change happen pragmatically at pace will be key to success in this role.
Knowledge and Experience:
• Experience in risk or control management
• Subject matter expert and proven track record in managing third party risks
• Strong stakeholder management and Influencing skills
• Ability to work independently, prioritize including when under pressure and to tight deadlines
• Experience of working in highly regulated and complex international organisation
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Ability to balance multiple competing demands to find the best solutions
• Innovative and critical thinking
• High ethical standards
• Fluency in local languages and English a pre-requisite
Pro-Tip: Familiarity with AI-enabled tools is an advantage.
As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India