Loan Servicing Escrow Associate - Commercial Real Estate, Agency & Institutional Capital Loan Servicing and Asset Management - Senior Associate

JPMorgan Chase · Plano

Bring your expertise to JPMorgan Chase. As part of Agency & Institutional Capital (AIC) Loan Servicing and Asset Management team, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Loan Servicing and Asset Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Loan Servicing Escrow Associate in Agency and Institutional Capital Loan Servicing and Asset Management you will be responsible for protecting collateral value and lien priority through the administration of multifamily real estate taxes, insurance compliance operations, escrow accounts, exception management, and borrower servicing activities. The position supports tax servicing, insurance monitoring, escrow administration, compliance tracking, and operational process execution across a diverse multifamily portfolio while ensuring adherence to investor requirements, internal controls, and audit standards.

Job Responsibilities

Partner closely with third-party tax service vendors to ensure timely tax disbursements.
Serve as primary owner for all tax-related exceptions, including delinquent taxes, disputed assessments, missing tax bills, incorrect parcel information, tax liens, payment rejections, and vendor-reported alerts.
Investigate and resolve complex tax issues by coordinating with borrowers, taxing authorities, vendors, Asset Management, and internal servicing teams.
Serve as the primary owner and subject matter expert for all escrow analysis exceptions, research items, and borrower inquiries related to tax and insurance escrow accounts.
Perform manual escrow analyses when automated processes identify discrepancies, exceptions, shortages, surpluses, data integrity concerns, or complex servicing situations requiring additional review.
Research and resolve escrow analysis variances by coordinating with borrowers, servicing teams, tax and insurance vendors, Asset Managers, and other internal stakeholders.
Support ongoing insurance compliance reviews by collecting and organizing renewal documentation, confirming required items are received, and routing materials for review in accordance with established procedures.
Review and reconcile insurance vendor findings, track open exceptions, coordinate follow-up with borrowers, insurance agents, vendors, and internal stakeholders, and escalate unresolved or higher-risk items as appropriate.
Assist with the operational administration of insurance collections and invoicing, including monitoring document requests, maintaining status records, validating supporting documentation, and coordinating timely processing and resolution of discrepancies.

Required qualifications, capabilities and skills

Minimum 3 years of relevant experience in Multifamily Loan Servicing, Insurance compliance, Escrow Administration, and Tax servicing
Strong attention to detail and accuracy
Commitment to building relationships and delivering a best-in-class borrower experience
Ability to multitask and manage competing deadlines with minimal supervision
Proficient in Excel, with experience using multiple formulas

Preferred qualifications, capabilities and skills

Experience working with third-party tax & insurance service providers
Experience resolving tax, insurance, and escrow-related exceptions through research, analysis, and coordination with borrowers, vendors, and internal stakeholders.
Working knowledge of escrow analysis methodologies, shortage and surplus calculations, borrower payment adjustments, and escrow account reconciliation.
Knowledge of commercial real estate loan documents as they relate to tax, insurance, and escrow obligations, and borrower servicing requirements.
Experience utilizing commercial mortgage servicing platforms such as McCracken Strategy

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Administer multifamily taxes, insurance, and escrow accounts to protect collateral and deliver borrower service.

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