CAPS 2Gen Student Parent Consultant

State of Georgia · Atlanta · $46,800 (stated in the posting)

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Job Title:  

Agency:

Department of Early Care and Learning

Job Requisition ID:

Shift:

Compensation Details:

Job Description:

CAPS – CAPS 2GEN Student Parent Consultant

Closing Date: 11.2.2026

Salary:  $46,800

Job Code:  SSP022

Pay Grade: K

Location:  Mobile in the following location: Central Georgia (Bibb area)

Number of Positions: 1

**In person interviews will be held in the Atlanta office. If selected, some training will be held in the Atlanta office.  Must be a resident of Georgia**

Bright from the Start: Georgia Department of Early Care and Learning is responsible for meeting the childcare and early education needs of Georgia's children and their families. It administers the nationally recognized Georgia's Pre-K Program, licenses childcare centers and home-based childcare, administers Georgia Childcare and Parent Services (CAPS) program, federal nutrition programs, and manages Quality Rated, Georgia's community powered childcare rating system.

The department also houses the Head Start State Collaboration Office, distributes federal funding to enhance the quality and availability of childcare, and works collaboratively with Georgia childcare resource and referral agencies and organizations throughout the state to enhance early care and education.

Job Summary: 

The CAPS 2Gen Student Parent Consultant reports to the CAPS 2Gen Program Manager under the direction of the CAPS Director of 2Gen Strategies and Partnerships. This position is responsible for conducting eligibility determinations and providing comprehensive family support services for student parents participating in the Childcare and Parent Services (CAPS) Program through the Department of Early Care and Learning (DECAL).

The Consultant will interview families and independently manage all eligibility-related functions for CAPS applications, including initial applications, renewals, and case changes for student parents enrolled in Technical College System of Georgia (TCSG) institutions and WorkSource OneStop educational programs. Responsibilities include accurately processing cases in accordance with CAPS policies and procedures, maintaining compliance with program requirements, and ensuring timely completion of all case actions.

In addition to eligibility determination, the Consultant supports the CAPS 2Gen Program mission by providing excellent customer and same day in-person CAPS support, offering individualized coaching through Family Centered Coaching, connecting student parents to resources through FindHelp Georgia, providing guidance on ongoing case management requirements, and assisting families with accessing additional benefits and services through the Georgia Gateway Integrated Eligibility System. The Consultant serves as a trusted resource for student parents, helping them navigate barriers that may impact their educational success and family stability.

This position requires a high degree of independence, initiative, and accountability. The successful candidate must be a self-starter who can effectively manage a caseload, prioritize competing responsibilities, and complete all required eligibility and case management activities with minimal supervision while meeting established quality, productivity, and timeliness standards.

This is a mobile-based position that requires travel several days per week to assigned TCSG campuses, WorkSource OneStops and other designated locations to engage with student parents, community partners, and stakeholders. Candidates must reside within or near the designated service area. Reliable attendance is an essential function of the position and includes maintaining scheduled appointments, processing applications within required timeframes, meeting reporting deadlines, and consistently providing high-quality customer service.

Core Eligibility & Case Processing

The CAPS 2Gen Student Parent Consultant is responsible for determining eligibility and processing CAPS scholarship cases for student parents enrolled in Technical College System of Georgia (TCSG) and WorkSource OneStops approved educational programs.

Responsibilities include:

• Process CAPS applications, including initial intakes, renewals and case changes in accordance with CAPS policies, procedures, and federal requirements.
• Review and verify eligibility documentation with student parents through CAPS interviews and contacts with educational institutions, employers, and other third-party verification sources.
• Maintain complete, accurate, and compliant case documentation within required systems.
• Process referrals received from TCSG partners and other approved referral sources.
• Ensure timely case actions and adherence to CAPS processing timeframes, performance expectations, and quality standards.
• Maintain a high level of accuracy while minimizing eligibility and case processing errors.
• Utilize Georgia Gateway, CAPS Workflow Portal, CEP, and other agency systems to complete eligibility functions and case management activities.
• Independently manage all aspects of assigned cases from application through ongoing case maintenance with minimal supervision.

Caseload Management & Accountability

The CAPS 2Gen Student Parent Consultant is expected to function as an autonomous, self-directed professional while maintaining accountability for workload management and program outcomes.

Responsibilities include:

• Independently manage a mid-volume caseload while balancing competing priorities and deadlines.
• Serve as a self-starter who proactively identifies and resolves case issues, barriers, and processing delays.
• Complete all required eligibility, case management, documentation, and follow-up activities in accordance with established timelines.
• Demonstrate sound judgment when interpreting policies and applying eligibility requirements.
• Monitor case activity to ensure continuity of services and prevent interruptions in childcare services.
• Maintain productivity, quality assurance standards, and program compliance expectations.
• Accept and apply coaching, feedback, and constructive criticism to support professional growth and performance improvement.

2Gen Service Delivery

The CAPS 2Gen Student Parent Consultant supports the whole family through a Two-Generation (2Gen) approach that promotes family stability, educational success, and access to resources.

Responsibilities include:

• Utilize Family-Centered Coaching strategies to engage and support student parents.
• Conduct meaningful conversations with student parents regarding child development, developmental screenings, disabilities, and other family needs.
• Assist families in identifying goals and accessing supports that promote educational and family success.
• Connect families to state, local, and community resources through the FindHelp platform and other referral networks.
• Track and document referrals and outcomes as required.
• Assist families with navigating and applying for additional public assistance programs through Georgia Gateway.
• Support student parents in building self-advocacy skills and confidence as leaders for their children and family.
• Provide in-person support and assistance to student parents on designated TCSG campuses.

Customer Service & Family Engagement

Responsibilities include

• Provide in-person same day CAPS case assistance for all CAPS application functions
• Deliver exceptional customer service through timely, respectful, and solution-focused interactions.
• Respond to consumer inquiries and concerns within established program timelines.
• Contact families within 24 hours of identified issues and maintain ongoing communication until resolution is achieved.
• Help families understand CAPS requirements, reporting responsibilities, and ongoing case assistance expectations.
• Assist families in overcoming barriers such as limited internet access, language differences, transportation challenges by linking and referring to community resources.
• Develop and maintain positive relationships with families, including those experiencing crisis or other significant challenges.

Partnership Development & Community Collaboration

Responsibilities include:

• Build and maintain effective partnerships with TCSG campuses, WorkSource partners, community organizations, and other stakeholders.
• Collaborate with CAPS Scholarship Administration, Family Support, Provider Relations, and Program Administration teams to ensure coordinated service delivery.
• Participate in outreach and engagement activities that increase awareness and utilization of CAPS services among student parents.
• Serve as a trusted resource for campus personnel and community partners regarding CAPS eligibility and family support services.

Data Management, Reporting & Program Evaluation

Responsibilities include:

• Collect, enter, and maintain data required for program evaluation and reporting activities.
• Conduct research and gather information necessary to respond to inquiries, concerns, and requests.
• Prepare documentation, and case summaries as requested.
• Maintain accurate records and data entry within agency systems.
• Support continuous quality improvement initiatives and program evaluation efforts

Technical Skills & Systems Knowledge

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to learn and utilize Georgia Gateway, CAPS Student Parent Workflow Portal, CEP, and other DECAL systems.
• Ability to accurately enter, track, and maintain data across multiple databases and applications.
• Knowledge of CAPS eligibility policies, procedures, and case management requirements.
• Basic familiarity with CCDF regulations and childcare assistance programs.
• Ability to prepare documentation, and correspondence accurately and timely.

Professional Competencies

• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong analytical and problem-solving abilities.
• Ability to exercise sound judgment and maintain confidentiality.
• Demonstrated presentation, facilitation, and training skills.
• Commitment to accountability, professionalism, and continuous improvement.
• Ability to accept feedback and implement corrective actions when needed.

Interpersonal & Customer Service Competencies

• Commitment to providing exceptional customer service.
• Ability to build trust and rapport with diverse populations.
• Strong active listening and conflict-resolution skills.
• Ability to establish collaborative relationships with families, partners, and colleagues.
• Cultural competency and sensitivity to the needs of diverse communities.
• Ability to maintain composure and professionalism during challenging situations.
• Ability to work effectively with families experiencing crisis or significant barriers.

Independent Work & Leadership Competencies

• Self-starter with the ability to work independently and make sound decisions with limited direct supervision.
• Demonstrated ability to successfully manage a caseload from intake through ongoing case maintenance.
• Ability to prioritize workload and meet established productivity standards.
• Takes initiative to identify solutions and remove barriers impacting families and program operations.
• Demonstrates ownership and accountability for assigned work and outcomes.
• Ability to navigate complex processes and complete all case actions accurately and timely.
• Reliable, dependable, and capable of working in a mobile and field-based environment.

Required Qualifications:

Bachelor's degree in a related field from an accredited college or university AND three years of professional job-related experience in a human services field -two (2) years of experience at the lower level Social Svcs Program Manager 2 (SSP021) or position equivalent.

Agency Preferred Qualifications:

Bachelor's degree in a related field from an accredited college/university AND four years of experience in a child serving, state or community program or organization.

• Current or previous CAPS program work experience.
• Current work experience in another DECAL program.
• Social Work, Community Development, Early Childhood, Human Services, or Psychology degree.
• Two years or more of experience working with vulnerable populations, including families experiencing homelessness, children with disabilities, and those whose home language is not English.
• Two years or more of experience working with low-income families.
• Knowledge of CCDF federal regulations.
• Knowledge of programs and services at state and community level which benefit vulnerable children and their families.
• Two years or more of experience collaborating with state and/or community programs/services to connect families to these resources.

Technical Competencies:

• Knowledge and training in creating a customer service centered culture and integrating exemplary customer service into processes and procedures.

• Excellent communication skills, both oral and written, and organizational skills.

• Demonstrated ability to form and maintain collaboration among partners and members of a team.

• Demonstrated ability to develop and deliver training and presentations.

• Computer skills in Microsoft Word, Excel, and PowerPoint.

• Ability to develop trusting relationships with early care and education stakeholders through active listening, problem solving and interpersonal skills.

• Ability to manage own time, set priorities, work without direct supervision, and contribute to team atmosphere.

• Competent to answer questions related to child care quality and health and safety, as well as community resources; quickly and accurately.

• An understanding of early care and education settings, as well as both state and community programs and resources for eligible families.

• Experience working with diverse communities and sensitivity to needs and concerns of various cultural groups.

• Ability to react with flexibility and sensitivity to changing situations and needs.

• Ability to learn systems such as Georgia GATEWAY, CEP, CAPS Workflow Portal and internal DECAL data systems to complete eligibility functions as needed.

• Ability to work independently without

Physical Position Requirements:

• Work is typically performed in an office environment with intermittent sitting, standing, or walking in various settings.

• Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification.

• Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

• The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.

• Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.

• Full range of hand and finger motion for data entry purposes.

• Must have a valid Georgia driver’s license, insurance coverage, and have the ability to drive extensive periods as needed.

Recruitment Pool: All qualified applicants

To Apply:

Bright from the Start:  Georgia Department of Early Care and Learning is a family-friendly employer, offering flexible work schedules (at supervisory discretion) and a comprehensive compensation package, to include healthcare, retirement, 401-k match, and elective options for dental, vision, AD&D, short and long-term disability, and life insurance.  Bright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer and drug-free workplace. A background check will be completed upon hire, which may consist of any or all of the following: criminal and employment histories, credit history (as applicable to the position), education credentials, and motor vehicle driving records.

If you are an individual with a disability who may require assistance or other reasonable accommodation in order to participate in the selection process for this position, you may contact our HR department at 678-879-2993. Due to the volume of submissions received by this office, information concerning application or interview status cannot be provided in writing, over the phone, or in person. All applicants who submit a complete application package will be considered but may not necessarily receive notification or an interview.  The job posting may be subject to being closed at any time without notice. Only those qualified candidates who are selected for an interview shall receive notification upon the filling of this vacancy. Bright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer.

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department. 

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