Systems Administrator 3

State of Georgia · Atlanta · $75,000–$85,000 (stated in the posting)

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Job Title:

Agency:

Department of Administrative Services

Job Requisition ID:

JR0000007160

Shift:

Not Applicable (United States of America)

Compensation Details:

$75,000 - $85,000

Job Description:

(Hiring salary will be based on experience, credentials, pay equity, and statewide rules.)

GENERAL DESCRIPTION:

DOAS is seeking an experienced Senior System Administrator to provide hands-on technical expertise as part of a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

Job Responsibilities

Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.

Required Knowledge, Skills and Abilities

Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
- Understanding of Windows Client and Windows Server in production environments.
- Configuration of Windows Infrastructure via Group Policy and/or scripts.
- Adept at using Powershell to automate and execute tasks.
- Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
- Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Sharepoint 2019 and higher Administrative experience is a plus
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience in coordinating with third-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.

This position may require occasional travel.

Completion of a pre-employment background check is required.

DOAS participates in a hybrid work environment and

Telework is encouraged with some days in the office required.

MINIMUM ENTRY QUALIFICATIONS:

Bachelor's degree in a related field from an accredited college or university AND Five years of related experience

OR Associate's degree in a related field from an accredited college or university AND Five years of related experience

OR Seven years of related experience

PREFERRED QUALIFICATIONS: Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the following items below.

Proven experience in supporting O365, AD, Exchange Server, Windows Operating Systems, desktop deployment and MS Teams.

Applications accepted at Team Georgia Careers

Due to the volume of applications received, we are unable to provide information on application status by phone or email. Only those applicants selected for an interview will be contacted by the hiring agency.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

DOAS is an equal opportunity employer

The Georgia Department of Administrative Services is committed to providing an inclusive and accessible experience to everyone, including those with disabilities. If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact Kristen Matekenya at kristen.matekenya@doas.ga.gov or 404-463-6773.

When applying for this position, you will be asked if you meet the minimum qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications. Preference will be given to applicants who meet one or more of the preferred qualifications and have demonstrated relevant experience clearly indicated in their work history.

Minimum Qualifications:

High school diploma/GED and two (2) years of experience at the lower level Systems Administrator 2 (ITP041) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

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