VMT-Team Member_OPS_0901_1502_1011533_HRR

Kotak Mahindra Bank · Mumbai

Operations Management

Perform day-to-day operational activities as per approved processes, policies, and service level agreements (SLAs).
Review and validate documents, records, and data received from internal and external stakeholders.
Ensure all activities are completed accurately through maker-checker controls and established procedures.
Coordinate with Business, Operations, Compliance, Risk, Technology, and other teams for smooth processing and issue resolution.
Support onboarding, review, renewal, and closure activities related to banking processes, products, or service providers.
Handle operational queries and escalate exceptions or process gaps to the appropriate teams.
Maintain proper records and documentation for audit, compliance, and regulatory requirements.
Assist in monitoring adherence to internal policies, operational guidelines, and regulatory expectations.
Ensure timely closure of operational issues, observations, and customer-related concerns.

Operational Risk Management

Assist in identifying, assessing, and monitoring operational risks across banking processes.
Track risk incidents, control failures, process exceptions, and operational losses, if any.
Support Risk and Control Self-Assessment (RCSA) activities and control testing exercises.
Monitor implementation of controls and follow up on closure of identified gaps.
Assist in maintaining risk registers, issue trackers, and action item logs.
Support business teams in implementing risk mitigation measures and strengthening controls.
Identify emerging operational risks and escalate concerns on a timely basis.
Participate in business continuity, operational resilience, and contingency planning activities.
Assist during internal audits, regulatory inspections, and risk reviews.

Compliance & Governance

Ensure activities are conducted in line with internal policies, regulatory guidelines, and governance standards.
Support preparation of information required for audits, inspections, and compliance reviews.
Track action plans arising from audit observations and ensure timely closure.
Assist in implementation of policy updates and regulatory changes.
Maintain accurate records and evidence supporting compliance requirements.

MIS & Reporting

Prepare daily, weekly, monthly, and quarterly operational and risk reports.
Maintain dashboards and management information systems (MIS) for tracking key metrics.
Collect, validate, and analyze data from multiple sources.
Highlight trends, exceptions, risks, and areas requiring management attention.
Prepare presentations and reporting packs for senior management meetings and governance forums.
Ensure timely and accurate submission of all operational and risk-related reports

Process Improvement & Projects

Identify opportunities to improve operational efficiency and strengthen controls.
Recommend process simplification, automation, and cycle-time reduction initiatives.
Participate in implementation of new systems, products, or process enhancement projects.
Support User Acceptance Testing (UAT) activities, test case preparation, and result documentation.
Assist in developing standard operating procedures (SOPs) and process documentation.
Contribute ideas that improve customer experience, reduce operational risk, and enhance productivity.

Risk & Internal Control Responsibilities

Candidate Profile

Education

Graduate in Commerce, Management, Finance, Economics, Banking, or a related discipline.
Postgraduate qualification (MBA/PGDM) will be an added advantage.

Experience

2 to 5 years of experience in Banking Operations, Operational Risk, Business Risk & Controls, Governance, Compliance, or related banking functions.
Experience in Retail Banking, Corporate Banking, Operations, Shared Services, or Risk functions will be preferred.

Technical Skills

Good knowledge of banking operations and operational processes.
Understanding of Operational Risk Management concepts and controls.
Proficiency in MS Excel, PowerPoint, and Word.
Knowledge of banking applications, Core Banking Systems (CBS), and workflow tools will be advantageous.
Ability to prepare MIS, dashboards, and management presentations.
Strong attention to detail and accuracy.
Good analytical and problem-solving skills.
Ability to manage multiple tasks and prioritize work effectively.
Good communication and stakeholder management skills.
Ownership mindset and willingness to learn.
Ability to work in a fast-paced banking environment.
Team player with strong collaboration skills

Preferred Knowledge Areas