Advisor Exchange Portuguese
Marriott Vacations Worldwide · Interval Member Service Center Kendall · $16/hr (stated in the posting)
Portuguese Exchange Advisor
$16 per hour | $1,000 Sign-On Bonus* | $2.81 Incentive potential per hour | Paid Training
Locations: Colorado, Florida, Georgia, Michigan, North Carolina, Texas, and Utah.
Make Meaningful Vacation Moments
As a Portuguese Exchange Advisor, you will help members get the most from their Interval International membership. You will answer incoming calls, help members find vacation exchange and travel options, complete transactions, and explain membership benefits and services.
This role combines customer service and sales. You will listen to what members need, help them explore their options, and recommend products and services that may be a good fit. You may also make outbound calls to support member engagement, retention, and sales.
You will use multiple computer systems while speaking with members and entering information, so you should be comfortable working on a computer, learning new systems, and entering information accurately.
No previous related work experience is required.
What You’ll Do
- Educate members about their membership benefits, exchange services, travel options, and available products.
- Help members search for vacation exchanges and offer other accommodations or dates when their first choices are unavailable.
- Complete exchange confirmations, Getaways, membership sales, renewals, and other member transactions accurately.
- Explain fees, policies, and cancellation terms in a clear and helpful way.
- Take ownership of member questions and concerns and connect with a Supervisor or another department when additional help is needed.
- Make outbound calls to support member engagement, retention, and sales.
- Manage open exchange requests, continue searches, and follow up with members while requests remain open.
- Recommend applicable travel products and services based on member needs.
- Help members use Interval International websites and mobile applications.
- Meet established sales, service, quality, and productivity goals.
What You’ll Bring
- Proficiency in Portuguese and English.
- High school diploma or GED preferred.
- Comfortable using computers and learning multiple systems.
- Clear verbal and written communication skills.
- Ability to listen, learn, follow instructions, and enter information accurately.
- Ability to manage multiple tasks while providing helpful member service.
- A professional, dependable, and flexible approach to work.
- Ability to work well with members and coworkers.
- Availability to work a flexible schedule based on business needs, which may include days, evenings, weekends, and holidays.
Training and Work Schedule
Miami-based associates will complete paid on-site and remote training. After training, the regular hybrid schedule for this role includes one day in the office and four days working from home.
Benefits and Perks
- Paid training
- Medical, dental, and vision insurance
- Life insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Paid Time Off, including vacation, sick, and Floating Holidays
- Interval Perks, including free vacation stays
Physical and Work Requirements
- Use a computer, telephone, headset, and other office equipment.
- Sit for extended periods while performing telephone- and computer-based work.
- Stand and walk as needed.
- Work assigned schedules and shifts based on business needs.
- Lift, carry, push, or pull items weighing up to 10 pounds.
- Occasionally lift, carry, push, or pull items weighing up to 50 pounds with assistance.
- Occasionally climb stairs, bend, stoop, crouch, reach, or grasp.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.