Monitor/a de Actividades

Marriott Vacations Worldwide · Marriott's Club Son Antem

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Encourage, recruit, register, and schedule guests to participate in recreation and activities, the associate will be requested to instruct the class should manage.
Concerning recreation activities, the associate will assist other Activities Coordinators to lead and participate in the daily activities (e.g., arts and crafts, games and sports, social and family activities…)
On a daily basis, the associate will provide information to guests about available recreation and wellness facilities and activities by promoting a fun and relaxing atmosphere.
Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service.
Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies.
Report accidents, injuries, and unsafe work conditions to a direct report; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 15 kg; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

CRITICAL TASK

Recreation Communication and Coordination

• Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
•  Provide information to guests about available recreation and wellness facilities, activities, and equipment.
•  Encourage and recruit guests to participate in recreation and wellness activities.
•  Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, enter information in Squirrel…etc).
•  Supervise and take care of minors during the activities (following company procedures).
• Lead and participate in the daily activities (e.g., arts and crafts, games, sports, social and family activities…)

Recreation Facilities Safety

• Follow company policy and procedure during the activities (e.g., use waiver forms, minor authorizations forms…).
• Observe activity in the facilities and respond appropriately in accordance with local operating procedure in the event of an emergency.
•  Be aware of situations where guests are not able to safely participate in an activity and inform supervisor/manage
•  Provide assistance to injured guests until the arrival of emergency medical services.
•  Promote the rules and regulations of the facilities (fitness center, pool, tennis courts, fun courts…) intended for the safety and welfare of guests and members.

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
•  Thank guests with genuine appreciation and provide a fond farewell.
•  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
•  Address guests' service needs in a professional, positive, and timely manner.
•  Assist other employees to ensure proper coverage and prompt guest service.
•  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
   

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
•  Provide assistance to coworkers, ensuring they understand their tasks.
•  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
•  Talk with and listen to other employees to effectively exchange information.
   

Working with Others

• Support all co-workers and treat them with dignity and respect.
•  Partner with and assist others to promote an environment of teamwork and achieve common goals.
•  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
•  Develop and maintain positive and productive working relationships with other employees and departments.
   

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Stand, sit, or walk for an extended period or for an entire work shift.
• Move, lift, carry, push, pull, and place objects when we need it.
•  Reach overhead and look everything goes well.
   

Safety

• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
• Maintain awareness of suspicious activity on property and report such activity to a supervisor/manager.
•  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
•  Identify and correct unsafe work procedures or conditions and/or report them to management and Loss Prevention personnel.

•  Complete appropriate safety training and certifications to perform work tasks.
• Follow policies and procedures for the safe operation.
•  Use proper equipment, wear appropriate personal protective clothing.
   

Policies and Procedures

• Protect the privacy of guests and coworkers.
•  Follow company and department policies and procedures.
•  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
•  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
•  Maintain confidentiality of proprietary materials and information.
•  Perform other reasonable job duties as requested.

Job requirements

• Always maintain a neat and professional appearance.
• Good visual observation.
•  Long standing hours.
•  Stress resistant.
•  Good communication skills.
•  Flexible (working hours).
•  Problem solving oriented.

COMPETENCIAS CRÍTICAS

Analytical Skills

• Learning

Interpersonal Skills

• Customer Service Orientation
• Diversity Relations
•  Teamwork
•  Interpersonal Skills

Communications

• Communication
  • Listening
  • Telephone Etiquette Skills

Personal Attributes

• Dependability
•  Presentation
• Safety Orientation
•  Integrity
•  Positive Demeanor
•  Adaptability/Flexibility
•  Initiative
•  Multi-Tasking

Physical Abilities

• Physical Strength
• Proper Lifting Techniques
•  Stamina
•  Agility

Personal Attributes

• Generating Enthusiasm
• Dependability
•  Positive Demeanor
•  Presentation
•  Safety Orientation
•  Integrity
•  Adaptability/Flexibility
•  Health Conscious Orientation

Job qualifications

• Education: high school diploma/G.E.D. equivalent.
•  Job experience: at least 1 year of related work experience.
• Languages: fluent in English and Spanish. Good command of spoken German is plus.
•  Certifications/trainings:
•  CPR Certification.
•  First Aid Certification.
•  Kids activity coordinator grade.
•  Curse animation & recreation.
•  Criminal record certificate

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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