Manager - Patient Access and Call Center
NMC Healthcare · Abu Dhabi
To lead and optimize Patient Access and Call Center operations across the NMC network, ensuring patients can seamlessly access care through physical, digital, and contact center channels.
The role is responsible for developing and executing the Group Patient Access Strategy, driving operational excellence, improving patient experience, increasing access to services, and supporting organizational growth through data-driven transformation initiatives.
The role will establish a consistent and integrated patient access model across NMC hospitals, medical centers, and digital channels, leveraging technology, analytics, process optimization, and cross-functional collaboration to improve access, patient acquisition, conversion, and overall service delivery.
The Manager – Call Center & Patient Access plays a key strategic role within the Corporate Strategy function, responsible for developing, implementing, and continuously improving the Group's Patient Access and Call Center strategy. The role will provide strategic direction and governance across patient access channels, ensuring that patients can easily discover, contact, book, and access NMC healthcare services. Working closely with hospitals, medical centers, clinical and operational leadership, Digital, IT, Marketing, Revenue Cycle, Finance, and other corporate functions, the role will identify access barriers, optimize patient journeys, improve conversion and capacity utilization, and drive scalable transformation initiatives across the Group. The role will also oversee the performance and optimization of contact center and digital access channels, including call centers, websites, mobile applications, WhatsApp, chatbots, and self-service booking solutions.More jobs at NMC Healthcare · Healthcare & Care jobs in Abu Dhabi