Field Engineering (TCS) Section Manager
Nissan · Dubai
At Nissan, we're not just building cars, we're revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don't, has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of "Defy Ordinary".
We are now looking for an Field Engineering (TCS) Section Manager, to join Nissan in Dubai. As Field Engineering (TCS) Section Manager you will be responsible for identifying key market concerns and support countermeasure activities by clarifying the concern with necessary data.
In this role you will:
- Study Technical Reports raised by Dealers and prioritize key concerns for further investigations
- Regular Field visits to Dealers to investigate the concerns and collect necessary technical data from vehicles
- Coordinate with Dealer technical team to clarify market information and collect additional data as necessary
- Issue Technical report to product quality improvement team and follow up for countermeasure
- Technical report issuance for priority items; Initial / Durability quality, Dissatisfaction items, Breakdowns, Safety and regulation related items etc. as necessary
- Educate Dealer Technical service advisors for capturing necessary technical details and concern grading in line with Nissan standards and confirm during Dealer technical report submission.
- Support Dealer for product quality issues reporting and feedback.
- Support Dealer on customer handling for product quality related items.
What we are looking for:
- 5-7 year’s experience with degree in mechanical / automobile/ electrical.
Strong Vehicle investigation / Diagnosis knowledge - Hands on Experience of using vehicle diagnosis tools, data collection process, software updates etc.
- Good knowledge of study /use vehicle service manuals, parts catalogue, electrical diagram etc.
- Data analysis and reporting experience on market issues, claims, conditions etc.
- Technical service bulletins preparation
- Nissan vehicles experience is an advantage.
- Strong coordination skills with Dealers
- Flexible to change responsible markets / tasks
- Urgent travel flexibility as and when necessary
- Good in English communication (writing and speaking)
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members
Dubai United Arab Emirates