Customer Sales Support

Omicron · Melbourne

Apply on the company website

Your role

Attend to customer enquiries via email and phone
Work alongside our sales and operations teams to support the customer purchase journey from quotation to order to delivery to invoice
Work closely with sales team to ensure accurate and timely fulfilment of customer orders
Communication with customers regarding orders, confirmations, delivery and invoicing
Maintain a close working relationship with our Austrian order fulfilment team
Maintain and improve data quality in our customer database (CRM) and maintain accurate system notes
Support our sales team in opportunity management and lead follow-up (no cold calling)
Support our customers to access the OMICRON Customer Portal
Handle customer payment processes, including credit and collection discussions
Provide back-up to the CSS team in other processes (product servicing and training)
Participate in and contribute to team meetings and goal setting
Identify continuous improvement opportunities
Perform other duties as required

What makes you a great fit

Business Administration qualifications
Working experience in office-based sales support and order fulfilment
Experience in order processing, freight coordination and invoicing in an international context
Knowledge of and experience with customs topics and incoterms
Excellent MS Office knowledge. Experience with Microsoft Dynamics ERP and CRM ideal
Professional communication skills - both verbal and written
Attention to detail and strong problem-solving skills
Enjoy working with people in a small team environment, a friendly, open-minded person
Reliable, ability to take the initiative and work independently
Hands on and flexible team environment

What our team appreciates most

A unique organizational culture based on trust, personal freedom and individual responsibility
A work environment with a strong focus on sustainability, diversity and flexible time management
State-of-the-art infrastructure and professional teams who enjoy their work
A creative and international environment in which innovative ideas are valued
Learning and development opportunities for professional and personal growth

This role provides generous benefits and is eligible for a hybrid working arrangement after satisfactory completion of training.

Shortlisted applicants will be asked to participate in a paid 'Taster Day'.

All applications will be treated in strict confidence.

Applicants must already have the right to work in Australia.

Passion and motivation are just as important to us as the job profile. If the position appeals to you, even if you don't fulfil every requirement, then convince us with your enthusiasm. Your commitment counts!

Let’s connect
For further questions, please feel free to contact us or connect with us on LinkedIn.

OMICRON electronics Australia Pty Ltd
Human Resources

At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.

Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.

Currently we are searching for a Customer Sales and Operations Support professional to join our team. Operating in an environment of high personal responsibility, you will be responsible for supporting sales and order fulfilment to our customers in WA, New Zealand and the Pacific Islands. Bring your superior organisational skills and natural tendency to friendly and efficient service to a company with a dedicated customer focus and hard-working team.

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