Customer Service Coordinator

PepsiCo · North Sydney

Overview

Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported. 

At PepsiCo, you can Dare for Better. You can help build a world where there are more possibilities for more people, no matter what role you hold. Together, we’ll make a positive impact for good. Because when we Dare for Better, we can smile at what’s next. For our careers, families, communities and the planet.

To continue our success, we’re seeking a Customer Service Coordinator to keep orders flowing, customers happy, and relationships growing—driving the service excellence that earns trust.

Responsibilities

Management of daily customer orders to maximize fulfilment.
Manage ad-hoc orders by liaising with all relevant stakeholders to maximise fulfilment.
Manage daily customer enquiries and complaints to ensure the highest level of customer satisfaction.
Having open communication channels and work collaboratively with Distribution, Transport & Inventory teams.
Develop and maintain internal stakeholder relationships with Account Managers to improve customer experience.
Manage Customer DC bookings and submission of grids to the Transport teams.

Qualifications

About you:

Customer‑focused with strong written and verbal communication
Fast and accurate in data entry
Calm under pressure and reliable with deadlines
Professional, personable, and polite
Shows initiative and works well with others
Thrives in an open, collaborative team environment
Proficient in SAP and MS Office (desirable)
Customer Service training or certifications (desirable)
Experience in Manufacturing, Distribution, or FMCG environments (desirable)

For you:  

- Competitive benefits package:

5% annual bonus
Generous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer, additional leave purchase/cash out)
Lease Plan

- Health & Wellness programs:

Discounted private health insurance
Financial coaching
Counselling sessions
Flu vaccinations
Skin checks

- Professional development programs

- Global career opportunities

About us: 

Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith’s Chips, Red Rock Deli, Twisties, Quaker Oats, and Bluebird NZ.

Recognised as a Top Employer in Australia and New Zealand for the past 4 years

Family Friendly Certification (AU)

Australian Disability Network Member

PepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. We foster innovation and empower employees to make a meaningful impact through Pep+ (PepsiCo Positive). Join us to shape the future of food and beverages with a focus on sustainability.

PepsiCo’s hiring process: 

Submit your application

Interview(s) and skills evaluation

Online Assessment process

Background checks

Management of daily customer orders to maximize fulfilment.
Manage ad-hoc orders by liaising with all relevant stakeholders to maximise fulfilment.
Manage daily customer enquiries and complaints to ensure the highest level of customer satisfaction.
Having open communication channels and work collaboratively with Distribution, Transport & Inventory teams.
Develop and maintain internal stakeholder relationships with Account Managers to improve customer experience.
Manage Customer DC bookings and submission of grids to the Transport teams.