AI Program & Operation Manager
Pfizer · Shanghai
AI Program & Operation Manager — China
Pfizer China Commercial Excellence & Innovation (CEI) · AI Transformation Office (AITO) · Grade: Manager
Role Snapshot
Function / Team: Commercial Excellence & Innovation (CEI) - AI Transformation Office (AITO)
Location: China
Grade / Level: Manager
Reports to: Senior Director, AI Transformation Office (AITO Head)
1. Role Summary
The AI Program & Operation Manager keeps AITO’s AI programs running smoothly — coordinating processes, tracking and documentation across AITO, D&T and business stakeholders, and supporting the CEI/AIT leadership on AI matters. The role runs the operational cadence behind AITO’s AI programs and governance: integrated tracking, SteerCo materials, dependency management and follow-up on decisions and actions.
This is a coordination and operations role that moves work through the right processes and forums. It requires strong organization, attention to detail, fluent English and enough understanding of AI to prepare accurate materials, track the right items and communicate clearly across technical and business audiences.
2. Key Accountabilities
- Run AITO programs and operations — integrated tracking, status updates, action logs and a reliable reporting cadence across AITO, D&T and business stakeholders.
- Prepare SteerCo and governance materials, agendas, minutes and follow-ups, ensuring accuracy, consistency and timeliness.
- Guide AI project teams through AI governance and ramp processes — help them understand requirements, prepare submissions and evidence, navigate review and approval steps, and progress smoothly from intake to ramp and scale.
- Coordinate dependency management across teams and track China-for-Global readiness, International dependencies, acceptance decisions and ownership-transfer milestones.
- Support China CEI/AIT leadership on AI matters, feeding AITO tracking into the enterprise portfolio view.
- Coordinate intake, funding-gate and review processes — scheduling, documentation, approvals routing and record-keeping.
- Maintain program documentation, trackers, dashboards and shared repositories with version and quality control.
- Follow up on decisions, actions and risks, chasing owners and keeping items moving through the right forums and processes.
- Coordinate approvals and compliance routing with Legal, DPO, Privacy, Risk, Compliance, Finance and Procurement.
3. Required Capabilities & Competencies
- Program and project coordination, PMO operations, tracking, documentation and reporting.
- Strong organization, attention to detail, process discipline and follow-through across many parallel items.
- Confident preparation of SteerCo and executive materials, minutes and dependency trackers.
- Working understanding of AI concepts sufficient to prepare accurate materials and track the right items.
- Reliability and service: keeps processes, materials and follow-ups accurate, timely and trusted, collaborating effectively across teams.
- Bachelor’s degree or above in Business, Administration, Technology or a related discipline.
- 5+ years of relevant experience in PMO, coordination, program support or business operations, 3+ years in the pharmaceutical industry.
- Ability to work across business, technology, data and governance stakeholders in a matrixed environment.
- Fluent English and Mandarin, with strong written communication for global and executive audiences.
4. Key Collaboration
The role supports AIT leadership in China, and coordinates across the AIT Acceleration Lead, AIT Value & Performance Lead, Go-to-Market Transformation (GTMx), Digital & Technology (D&T), Global Commercial Analytics(GCA), Commercial Excellence(CE) and business stakeholders. It works closely with approval and control functions — Legal, the Data Protection Officer (DPO), Privacy, Risk, Compliance, Finance and Procurement — on process, approval and routing steps, and liaises with International AIT on dependencies, acceptance decisions and ownership-transfer milestones.
5. Measures of Success
- Accurate, timely and consistent program tracking, materials and reporting.
- Well-run SteerCo and governance forums with clear minutes, actions and follow-through.
- Effective dependency and milestone tracking, including China-for-Global readiness and ownership transfers.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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