Sr Supervisor Events & Consumer Engagement
Philip Morris International · Algiers
Be a Part of a Revolutionary Change
At PMI, we're transforming our business to build a smoke-free future. To achieve this ambition, we're looking for talented people who can help us create exceptional consumer experiences and drive outstanding execution across our retail network.
As a Sr Supervisor Consumer Engagement Deployment Center, you will lead the execution of consumer engagement initiatives across indirect retail channels, ensuring best-in-class consumer experiences, strong retail activation, and excellence at the point of sale. You will be responsible for managing a team, collaborating with channel partners, and driving operational effectiveness to support business growth and consumer acquisition objectives.
Your Responsibilities
- Lead and develop a team responsible for consumer engagement deployment and retail execution activities.
- Ensure consistent implementation of consumer engagement programs across indirect retail channels and partner networks.
- Drive execution excellence at the point of sale, ensuring compliance with brand standards and activation requirements.
- Monitor and improve key performance indicators related to channel performance, consumer engagement, and operational effectiveness.
- Build and maintain strong relationships with distributors, wholesalers, retailers, and other external partners.
- Collaborate with cross-functional stakeholders to successfully deploy commercial and consumer-focused initiatives.
- Analyze market trends, consumer insights, and performance data to identify opportunities for improvement and growth.
- Support channel activation initiatives that enhance consumer experience and strengthen brand presence.
- Identify operational gaps and implement solutions that improve efficiency, effectiveness, and overall business performance.
- Lead continuous improvement initiatives and promote operational excellence within the team.
Who We're Looking For
- Experience in retail operations, field sales, consumer engagement, channel management, commercial operations, or related areas.
- Proven people leadership experience with the ability to coach, develop, and motivate teams.
- Strong understanding of indirect retail environments and customer-facing operations.
- Experience managing performance through KPIs and data-driven decision making.
- Excellent stakeholder management and communication skills.
- Strong analytical thinking and problem-solving capabilities.
- Ability to manage multiple priorities and deliver results in a dynamic business environment.
Skills & Capabilities
Core Skills
- Critical Thinking
- Consumer & Market Understanding
- Data-Driven Decision Making
- Category & Portfolio Knowledge
Technical Skills
- Channel Management
- Territory Management
- Consumer Engagement Execution
- Negotiation
- Upselling & Cross-Selling
- Product & Service Knowledge
- Performance Measurement & Analysis
What You'll Bring
- Strong leadership and team development capabilities.
- Solid understanding of consumer engagement and retail execution principles.
- Ability to influence internal and external stakeholders.
- Excellent planning, prioritization, and execution skills.
- A continuous improvement mindset and passion for delivering exceptional consumer experiences.
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