Arbitration Coordinator
RB Global · Yatala
This role supports the administrative execution of customer complaints and supports a smooth customer journey for IAA Buyers. As a Senior Customer Care Specialist, you will step in and make decisions when your manager is not available.
They may also be required to work with internal legal counsel, and external regulatory bodies to ensure resolution of customer complaints. As such, the Arbitration Coordinator is expected to coordinate both with internal and external resources.
The Arbitration Coordinator is responsible for resolving buyer complaints in the best interest of both IAA, and the buyer to ensure fairness and equity in the process. The Arbitration Coordinator is the SME on the team and is the point of contact for buyers with complex complaints relating to vehicles purchased through the IAA Auctions in Australia, to resolve these in conjunction with Branch Managers, Operations Manager, Remarketing, Partner Yards, Financial Operations Manager, and other members of the IAA Leadership team.