Director Global Digital Service H/F

Renault Nissan Technology & Business Centre India · Paris

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Company

Job Description

🚗 On the way to Mobilize !

Listening to all our customers, we create innovative financial services to build sustainable mobility for all.

Joining Mobilize Financial Services means first of all choosing to join an international group, a subsidiary of Renault Group, a solid finance bank, partner of the Renault manufacturer and other brands in the automotive sector. Our 4,000 employees in 35 countries work together to serve our customers.

We offer our clients - both private and professional - the most suitable financing and services for new and used vehicles.

We also finance the activity of the dealer networks of the Renault Group brands and we make sure to facilitate their day-to-day management so that they can develop their sales and ensure their financial sustainability.

Mobilize Financial Services has funded more than 1.3 million contracts (new and used vehicles) in 2024 and sold 3.7 million services. At the end of December 2023, average assets are 55.3 billion euros in financing and pre-tax profit is 1,194 million euros. We also offer savings offers in 7 countries.

Our company "MOBILIZE" in favor of cultural diversity, gender equality and the integration of people with disabilities, especially through our Charter. We foster a work environment where individual differences are recognized, appreciated, respected and valued, so that the talents and strengths of each person can be harnessed.

🚘Get behind the wheel! No routine, all our routes are different!

Mobilize Financial Services is seeking a highly experienced and motivated Director Global Digital Service to lead the Digital & CRM department. In this critical role, you will combine technical leadership with project management expertise to drive the development and delivery of innovative web applications and solutions that support our financial services offerings across 25 countries.

This is a transformative leader responsible for orchestrating complex, multi-country digital ecosystems. You bridge the gap between legacy automotive financial services and modern, high-velocity digital delivery. You own the strategy, governance, and industrialization of large-scale digital initiatives, ensuring technical maturity and business alignment across global markets.

Key Responsibilities

Strategic Governance & Enterprise Transformation

• The Directeur Global Digital Services reports into the MFS Group CIO.
• In close collaboration with Renault Group, drive and support business initiatives to deliver a seamless, best-in-class customer experience across both digital and physical customer journeys, ensuring consistency, innovation, and continuous improvement.
• Portfolio Management: Own the strategic roadmap and digital control tower, directing multi-million-euro IT portfolios and ensuring investment is aligned with long-term business objectives. 
• Multi-Country Coordination: Lead cross-functional delivery in a complex, multi-stakeholder environment (OEMs, Group Functions, Comex), ensuring standardized execution across diverse regulatory and market landscapes.
• Operating Model Design: Architect and evolve the organizational structure (e.g., Tribe/Squad/Factory models), fostering a high-performance culture of agility, accountability, and continuous improvement. 
• Digital Software Factories: Drive the modernization of the application technical stack and the establishment of robust, automated "Software Factories" to accelerate time-to-market by including AI and Low Code No Code with customer & data centric approach.
• Digital Hyper Front: Internalize the work related to the “digital hyper front”, set up framework and delivery model to complete the work. Determine best course of action reuse existing assets, restart from scratch, hybrid.
• IT Security & Obsolescence Management: Ensure all digital assets are patched and appropriate vulnerability remediation actions are applied in a timely manner. Coordinate with the IT security teams to ensure application of the appropriate cyber rules and procedure.  Proactively manage IT obsolescence to ensure all assets are maintained in a healthy state of service.

Digital Industrialization & Infrastructure

• Cloud & Software Factories: Consume the technical stack, and drive the migration to cloud-native architectures (GCP/Kubernetes) and the establishment of robust, automated "Software Factories" to accelerate time-to-market. 
• Platform & Website Consolidation: Direct the large-scale consolidation of fragmented digital assets into unified, high-efficiency web and service platforms, optimizing for both customer experience and operational cost.
• Fintech & Regulatory Integration: Lead the deployment of high-trust, compliant digital services including Open Banking, Open Data, KYC/AML automated onboarding, and advanced OCR solutions.
• Work with the MFS and Renault IT architecture teams to manage MFS AI initiatives on the use of AI within IT and the business.

Operational Stewardship

• Agile/SAFe Leadership: Champion the shift to Lean-Agile methodologies, ensuring that development teams operate with high autonomy while maintaining strict adherence to security, quality, and budgetary KPIs. 
• Financial & Resource Management: Manage the P&L of the digital portfolio, including vendor strategy, "Make vs. Buy" decision-making, and resource capacity planning to ensure sustainable delivery. 
• Cultural Catalyst: Serve as a digital evangelist, embedding a culture of benchmarking, learning, and data-driven decision-making throughout the global organization. 

Operational Responsibilities

• Lead the technological arm of the ‘Discovery squad’ in the delivery of credit financial simulators, online features that allow the customer to discover multiple offers and ways to finance his vehicle. Squad is composed of more then 30 people, of which more then 20 are technical roles (frontend developers, backend developers, data, architecture, testing…). Product is delivered to more than 18 countries worldwide
• Lead the technological arm of the ‘Onboarding’ squad which is responsible for the delivery of digital tools for the onboarding journey of the customers such as electronic signature, OCR, open banking, open data, SMS, SSO authentication amongst others. These tools are made available to more then 25 countries worldwide. The squad is composted of at least 15 technical roles and a multitude of teams inside major European market players, partners in delivering the products mentioned
• Lead the technological arm of the website factory, whose objective is to rationalise institutional and other websites across the MFS group. The team includes devops, developers, testers and UX/UI Designers amongst others. 
• Support the Software factory being built that will support the migration to cloud, integration of global cloud-based CI/CD pipelines and standardise cloud solution deployments. 
• Manage the commercial aspect of corporate suppliers and partners, including the assurance of delivery of acquired products and services, the definition and follow up of market level SLA’s and the global relationship management 
• Lead the overview of Digital budgets and expenditure globally, understanding and identifying areas of financial gain trough rationalisation of tools and processes, propose and support the use of global hubs for delivery of human capacity and ensure countries deliver within the global digitalisation of the group 

Real off-road, you interest us! 

• Graduated with a Master’s degree in Computer Science, Information Systems, Engineering, or a related field (Master’s preferred)

• You must have 15+ years of progressive leadership experience in digital transformation, with a proven track record of scaling digital platforms in complex and highly regulated industries (Finance and/or Automotive preferred)

• Deep understanding of modern IS architectures, including cloud-native development (GCP), CI/CD pipelines, API-first strategies, and CRM ecosystem integration (e.g., Salesforce)

• A strong leadership presence with the ability to influence C-suite and OEM stakeholders, navigate organizational ambiguity, and lead geographically distributed teams toward a common strategic vision

• You have excellent communication and relationship-building skills, with the ability to engage effectively with a wide range of stakeholders

• Strength of proposal: focused on delivering value-driven outcomes through SAFe/Agile frameworks, with a performance, security, and scalability mindset

• Experienced in managing budgets, timelines, and resources, while coaching and developing high-performing teams

• You are fluent in English and French (minimum TOEIC score 750/990). Proficiency in a second foreign language would be appreciated 
• Knowledge of financial products would be appreciated

Why join us? Your comfort pack has many advantages 😀:

• A modern and friendly working environment: pleasant premises, dynamic CSE with many offers (travel, sport, family) and, depending on the site, gym, company restaurant or restaurant tickets, as well as parking
• Joining Mobilize Financial Services means integrating into a large international group that offers career opportunities: the development possibilities are therefore numerous and varied.
• We are committed to developing the quality of life at work for our employees by evolving our ways of working (methods, tools, work organization...)
• The possibility of teleworking 2 days a week
• We offer remuneration according to profile + participation + interest
• Reimbursement of 75% of the public transport subscription fee or monthly transport pass depending on the mode of locomotion
• Our offices are located in Paris Grands Boulevards

❗ Mobilize Financial Services moves to Boulogne-Billancourt by 2027❗

To learn more about our company, follow us on LinkedIn!

The route of recruitment?

📞 A first qualification telephone interview with our Recruitment Officer

🛑 A second exchange on site or by Teams with the operational

🏁 A final step to pass your HR interview

The Mobilize FS team looks forward to seeing you!

Job Family

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.  
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

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