IT Operations Monitoring Engineer

SAIC · Washington

Position Overview

SAIC has an exciting opportunity for a strong and dynamic infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment. This role is not currently open and is being maintained as a contingency.

We are looking for someone with the ability to manage a team and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts.

Job Duties

Provides day-to-day management and supervision of overall Enterprise Infrastructure monitoring team, involving multiple projects.
Organizes, directs, and coordinates the planning and execution of Infrastructure Monitoring-related service delivery and business growth activities.
Demonstrates outstanding written and verbal communication skills. Effective at resolving conflicts between functional teams in a manner that drives productivity and minimizes attrition.
Well-versed in an array of Infrastructure monitoring tools and services with a comprehensive understanding of strategy, engineering, and sustainment.
Leads technical architecture, configuration, and deep integrations across the core OpenText ITOM suite, specifically:
- OpenText SiteScope for agentless application and infrastructure monitoring.
- OpenText Operations Bridge Manager (OBM) for event management, correlation, and event-driven automation.
- OpenText Operations Agents for deep OS and system performance metric collection.
- OpenText OPTIC (Operations Bridge / Data Lake) for centralized analytics and reporting.
- OpenText Universal CMDB (uCMDB) for configuration management, dependency mapping, and Automated Service Modeling (ASM).
- Seamless inter-module integrations across SiteScope, OBM, Operations Agents, OPTIC, and uCMDB to ensure end-to-end IT Service visibility.
Analyzes monitoring service delivery metrics and technical configurations to lead the team in providing recommendations on optimal alternatives.
Provides managerial guidance for directing and monitoring information systems operations.
Leads the identification and diagnosis of complex problems affecting network, systems, database, and application performance using enterprise monitoring tools.
Ensures the team is highly capable of troubleshooting data center systems and applications, providing empirical data and recommendations to improve overall system health.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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