Mobile Solution B2B Sales - Manager
Samsung Electronics · Kuala Lumpur
Position Summary
1. Maximize sales revenue of each region(account) by setting sales strategies through market trend analysis.2. Set sales strategies that focus on customer satisfaction by studying the needs of customers in a region.
Role and Responsibilities
- Develop new B2B opportunities and grow revenue within assigned enterprise and key accounts.
- Build strong relationships with decision-makers across procurement, IT, finance, and business operations.
- Understand customers’ business needs, mobile environments, budgets, and purchasing processes.
- Recommend end-to-end mobile solutions, including smartphones, tablets, enterprise mobility management, security, accessories, and lifecycle services.
- Prepare proposals, quotations, presentations, and tender submissions in collaboration with technical and commercial teams.
- Lead commercial negotiations and close agreements within approved pricing and margin guidelines.
- Coordinate with vendors, telecommunications partners, distributors, and internal teams to deliver customer solutions.
- Oversee the commercial handover, deployment coordination, and service follow-up to ensure commitments are met.
- Develop account plans covering customer retention, renewals, cross-selling, and upselling opportunities.
- Manage customer escalations and coordinate timely resolution with the relevant teams.
- Maintain accurate CRM records, sales pipelines, forecasts, and account updates.
- Achieve agreed revenue, gross profit, new customer acquisition, and retention targets.
Skills and Qualifications
- At least degree in Business, Marketing, Information Technology, Telecommunications, or a related field, or equivalent practical experience.
- At least 5 years of experience in B2B sales, enterprise sales, or key account management, preferably in telecommunications, mobile devices, IT solutions, or managed services.
- Demonstrated ability to acquire business customers, manage strategic accounts, and achieve sales targets.
- Understanding of enterprise mobility solutions, including devices, connectivity, mobile device management, security, and support services.
- Strong consultative selling, presentation, negotiation, and relationship management skills.
- Ability to manage complex sales cycles and coordinate multiple stakeholders.
- Strong commercial judgment, including pricing, profitability, and contract considerations.
- Organised, proactive, and comfortable managing multiple accounts and opportunities.
- Proficiency in CRM systems and Microsoft Office or equivalent productivity tools.
Preferred Experience
- Working with enterprise procurement teams and responding to RFPs or tenders.
- Selling device leasing, financing, trade-in, refresh, or managed mobility services.
- Managing relationships with telecommunications operators, or technology partners.
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