Business Consultant
Telenet · Mechelen
At Telenet Business, our business customers always come first. With our strong portfolio of connectivity and ICT solutions, we help companies, organizations and government institutions collaborate seamlessly, stay secure and perform at their best in the digital world.
As a Business Consultant within B2B Delivery & Services Excellence, you help transform our order-to-cash and customer service management processes, ensuring our employees have the right tools and processes to support customers effectively. You connect business teams with strategic and transformational programs, technology teams, product owners, external partners and business analysts.
Ready to come and do your thing with us?
Your role as Transformation Business Consultant
- Drive successful transformation by representing the business in major programs and connecting business teams with technology teams, product owners, analysts and external partners.
- Represent the business in strategic and transformational programs across order-to-cash and customer service processes.
- Translate business strategy and operational needs into clear priorities, roadmaps and valuable outcomes.
- Align stakeholders across business, technology, architecture, product teams and external partners.
- Shape business cases, validate benefits and explore solutions that create measurable value.
- Ensure effective delivery and adoption by involving the right experts in analysis, testing and training.
- Report clearly on progress, risks, issues and outcomes to business owners and leadership.
Your profile as Transformation Business Consultant
- Brings experience in business transformation and quickly builds a strong understanding of processes, customers and operations.
- Combines analytical strength with a data-driven approach to priorities, decisions and value creation.
- Has excellent stakeholder management and communication skills, including with leadership.
- Works autonomously, connects the dots and remains effective in complex and ambiguous environments.
- Has sufficient digital and technical affinity to collaborate with technology teams and partners; knowledge of telecom, ICT, agile, ITIL or PRINCE2 is an advantage.
- Is fluent in written and spoken Dutch and English.
- Our offer to you
- At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we expect commitment and impact, and we’ll give you the trust and freedom you need to make a difference. What you achieve truly matters.
In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.
An overview of our benefits:
- Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
- Meal vouchers and eco vouchers
- Telework allowance or net expense allowance
- Mobile phone, mobile subscription and laptop
- Employee discount on your home internet, digital TV, and mobile subscriptions
- Collective bonus and individual bonus (aligned with your performance)
- A comprehensive flexible benefits plan with a wide range of options: from financial benefits and additional time off to a bicycle lease, supplemental ambulatory insurance for you and your family, and IT or office equipment
- Hospitalization insurance (including an ambulatory plan) and group insurance
- 20 days of paid leave and 12 compensatory days off
We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.
We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.
- What happens after you apply?
- Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.