Program Manager Temporary

The Salvation Army · Kelowna · CA$55,245–CA$69,077 (stated in the posting)

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Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The Temporary Programs Manager provides day-to-day operational oversight of Okanagan Central's Food Reclamation Program and Community Services Warehouse, while supporting the EDS Team Lead in the coordination and operational readiness of the Emergency Disaster Services program.

The incumbent is responsible for coordinating daily activities, supervising assigned staff and volunteers, and ensuring programs operate safely, efficiently, and effectively. The position supports the mission of The Salvation Army by ensuring responsible stewardship of resources, responsiveness to community needs, and the delivery of services that uphold the dignity and value of every person.

Responsibilities and Accountabilities

1. Program Coordination and Oversight 20%

• Exemplifies the Gospel of Jesus Christ through personal conduct, relationships, and the performance of all job responsibilities.
• Serves as an active and collaborative member of the management team and participates in relevant planning meetings.
• Supports the Director of Organizational Operations by providing day-to-day oversight of the Food Reclamation Program and Community Services Warehouse.
• Coordinates daily program activities, staffing, volunteer assignments, and operational priorities to ensure the effective delivery of services.
• Ensures programs operate in alignment with The Salvation Army's mission, values, policies, and established ministry objectives.
• Provides leadership and collaborates with other departments to support ministry-wide activities, seasonal initiatives, and community events.
• Identifies operational challenges and works collaboratively with the Director of Organizational Operations to implement practical solutions.

2. Food Reclamation and Food Services 20%

• Oversees the daily operations of the Food Reclamation Program, including receiving, sorting, storing, preparing, and distributing reclaimed food.
• Coordinates the preparation of food boxes, meals, and other food services associated with assigned programs and community events.
• Ensures compliance with applicable food safety standards, safe food handling practices, and organizational policies.
• Oversees food inventory, storage, and distribution to maximize the use of donated resources and minimize food waste.
• Maintains positive working relationships with food donors, suppliers, and community partners.
• Monitors daily operations and addresses concerns related to food quality, safety, inventory, and program delivery.

3. Staff and Volunteer Supervision 20%

• Supervises and coordinates the daily activities of Food Reclamation staff and volunteers, ensuring clear direction, appropriate training, and effective use of their time and skills.
• Supervises and provides direction to warehouse volunteers, ensuring tasks are clearly communicated and completed safely and effectively.
• Coordinates daily work assignments, schedules, and operational priorities to ensure effective use of available personnel.
• Ensures staff and volunteers receive appropriate task-specific training, orientation, and supervision.
• Fosters a positive, respectful, inclusive, and mission-focused working environment.
• Provides regular feedback, addresses day-to-day concerns, and escalates significant personnel matters to the Director of Organizational Operations as appropriate.
• Encourages meaningful volunteer engagement through clear communication, appreciation, and opportunities to contribute effectively.

4. Warehouse Operations 15%

• Oversees the day-to-day operations of the Community Services Warehouse, including receiving, organizing, storing, and distributing donated goods and supplies.

• Coordinates warehouse activities and establishes daily work priorities to ensure efficient operations.

• Maintains organized and accurate inventory systems and ensures appropriate stewardship of donated goods and resources.

• Ensures warehouse spaces are clean, organized, and maintained in accordance with workplace health and safety requirements.

• Identifies equipment, maintenance, and supply needs and communicates concerns to the Property Manager.

• Coordinates the movement of goods and resources between programs and ministry locations as required.

5. Emergency Disaster Services Support 15%

• Supports the EDS Team Lead in the ongoing coordination, administration, and operational readiness of the Emergency Disaster Services program.

• Assists with maintaining EDS equipment, supplies, and resources to ensure they are organized and ready for deployment.

• Provides logistical and operational support during active emergency responses under the direction of the EDS Team Lead.

• Assists with coordinating food services, supplies, equipment, and volunteer resources required for emergency responses.

• Supports the planning and coordination of EDS volunteer training, orientation sessions, exercises, and community engagement activities.

• Works collaboratively with the Volunteer and Kettle Manager and EDS Team Lead to support volunteer scheduling, training, and deployment.

• Assists with the organization and inventory management of the EDS Warehouse.

• Maintains appropriate EDS records and assists with activity reporting and documentation.

6. Operational Accountability and Stewardship 10%

• Ensures responsible use of program resources, equipment, donated goods, and supplies.

• Maintains accurate operational records, inventory information, and program statistics as required.

• Ensures compliance with applicable health and safety requirements, organizational policies, and established procedures.

• Identifies operational risks and addresses safety concerns promptly.

• Communicates program needs, challenges, and updates regularly to the Director of Organizational Operations.

• Supports ministry-wide activities, including seasonal campaigns, food drives, and community events, as assigned.

FINANCIAL AND MATERIALS MANAGEMENT:

• Monitors revenues and expenses for program overseen on a regular basis.

• Tracks EDS expenditures for invoicing to Provincial Government for Provincial Emergencies

• Regular responsibility for financial expenditures and wise use of resources.

• May handle small amounts of cash.

• Minor material responsibility.

WORKING CONDITIONS:

• Serves in an office environment within a busy ministry. The location of work may create a possibility of experiencing the following disagreeable conditions: people with challenging behavior, verbal abuse, minor risk of harm, injury, illness due to physical attacks from others and/or exposure to infectious diseases.

• More significant risk of harm, injury when supporting EDS responses
• Intervenes if guests’ behaviour changes.

• Must have a valid Driver’s License and be flexible in their working schedule.

• Carries a cell phone.

• Interacts regularly with vulnerable neighbors/guests.

• Be able to lift and carry up to 25kgs

Education, Qualifications and Certifications:

• Food Safe would be considered an asset; if not current then the ability and willingness to take it
• Food Service Specific Training would be considered an asset

Experience and Skilled Knowledge Requirements

•  Prior related experience including experience in a variety of social service programs with some supervisory experience, and experience in oral and written communication.
• Experience working in Food Services.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Skills and Capabilities (examples provided below):

• Supports the mission, vision and values of The Salvation Army

• Respect for and understanding of The Salvation Army mission, culture, values

• Able to work in a consultative, diplomatic and tactful manner.

• Able to work cooperatively and effectively with mission partners, guests, visitors and the general public.

• Possesses personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of guests and mission partners.

• Strong communication skills-written, public speaking

• Leadership skills- strategic planning, inspirational communication, staff development

• Organizational skills- scheduling, proposals, project management, special event coordination

• Management skills- Coaching, leading meetings, Human Relations supervision, staff documentation, program evaluation and design, volunteer management/supervision

• Proficiency with the following computer software packages: Microsoft Office package, Link2Feed preferred

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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