Order Processing Analyst
UKG · Noida
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you
Order Processing Analyst : Corporate Overview : UKG is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries including more than half the Fortune 1000® - use UKG time and attendance, scheduling, absence management, HR, payroll, hiring, and labor analytics applications. UKG customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.
Job Description Position Objective:
This position will support the Order Management team in the Finance Global Shared Services organization.
The responsibilities will focus on booking orders in compliance with corporate policies and revenue recognition rules, issuing licenses to the customer based on the sales orders processed by the Order Management team, and setting up customer records.
It will have frequent and regular interaction with counterparts globally within and outside of finance.
This position will be based out of UKG’s Noida office in India and will report to the Supervisor – Order Management who is based out of UKG’s Noida office in India.
Further, this position will operate from 11:30 am IST through 8:30 PM IST and will require flexibility to adjust shift timings during the month ends, and quarter ends to meet the month and quarter-end deliverables.
Responsibilities:
Essential duties and responsibilities include the following. Other duties may be assigned.
- Part of Order Management & Accounts/Licensing process (Order Booking & Review, RMA bookings, Customer set up, and Maintenance & issuing licensing to the customer)
- Work closely with onshore stakeholders to deliver as per defined delivery standards.
- Work in collaboration with the onshore team to improve and streamline the process.
- Monitoring and evaluating all order issues, responding to queries, and dealing with inaccuracies promptly and professionally.
- Understand and assist with control and audit compliance, legal guidelines, licensing issues, shipping issues, contract questions, and questions from Sales Operations.
- Ensuring an appropriate order flow with compliance with organizational policies.
- Partner with international Sales Operations to improve the accuracy of orders being entered.
Qualifications & Ideal work experience:
- Bachelor’s degree from a recognized university or college.
- 2+ years of experience in the order management domain.
- Good verbal and written communication skills.
- Person should have good interpersonal skills & Communication skills.
- Analytical and problem-solving capabilities
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com