SVP Relationship Management (RM) Tools Programme Manager, GRCTO

United Overseas Bank · Central Region (City Area)

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About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

An opportunity for an experienced Programme Manager to lead the evolution of Relationship Management (RM) tools and capabilities across the region.

As our core CRM transformation programme progresses forward, our focus will shift from migration to the next generation of capabilities that empower Relationship Managers to deepen client engagement, enhance productivity and drive better business outcomes.

This is a highly visible regional role that sits at the intersection of business, technology and operations, with responsibility for shaping the roadmap, defining priorities and leading complex cross-functional initiatives across multiple markets.

The successful candidate will combine strong programme leadership, strategic thinking and stakeholder management skills with the ability to navigate ambiguity, influence senior leaders and drive delivery across large, complex environments.

Key Responsibilities

• Define and drive the strategic roadmap for RM tools and capabilities across the region.
• Lead multiple workstreams and initiatives that enhance RM productivity, sales effectiveness and customer engagement.
• Partner closely with business, technology and operations teams to identify, prioritise and deliver capabilities that create meaningful value for frontline Relationship Managers.
• Translate business opportunities and challenges into actionable programme plans and technology-enabled solutions.
• Evaluate, govern and prioritise demand, ensuring alignment with business objectives and strategic outcomes.
• Build business cases, investment proposals and implementation plans for new initiatives and enhancements.
• Act as the primary interface between business, technology and operations stakeholders across the region.
• Drive programme governance, financial management, risk management and executive reporting.
• Manage interdependencies across markets, delivery teams and strategic initiatives.
• Ensure successful implementation, adoption and value realisation of new capabilities.
• Oversee programme resources, consulting partners, vendors and delivery teams where required.

Requirements

• Minimum 15 years' experience within banking, financial services or consulting environments.
• Proven track record leading large-scale, complex programmes with significant budgets and regional stakeholder groups.
• Experience delivering strategic & regional business transformation, digital transformation or enterprise platform programmes.
• Experience supporting sales, relationship management, customer engagement or frontline productivity platforms.
• Experience in retail banking, wealth management, customer acquisition and customer servicing processes.
• Knowledge of retail banking products, distribution channels and customer journeys.
• Demonstrated ability to lead initiatives from business case development and planning through execution and benefits realisation.
• Strong understanding of the interaction between business processes, technology platforms and operating models.
• Excellent stakeholder management skills, with the ability to engage and influence senior executives across business, technology and operations.
• Strong programme management capabilities covering governance, financial management, planning, risk management and delivery execution.
• Consultative and analytical mindset with the ability to challenge constructively, evaluate options and influence outcomes.
• Ability to operate effectively in complex, ambiguous and fast-paced environments.
• Highly proactive, resourceful and comfortable taking initiative with limited direction.
• Calm, resilient and pragmatic under pressure.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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