Pre Access Specialist, Remote, Monday-Friday, 730a-4p

UofL Health · Work from Home

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Job Description Summary:

Job Description:

Position Summary and Purpose
The Pre-Access Specialist will coordinate patient orders received from physician offices and internal ancillary departments assuring appropriate distribution to the servicing department. Reviews 100% of all scheduled procedure orders for accuracy including physician signature, test/procedure to be performed, date and diagnosis, calls physician office to clarify order as needed, and indexes order to the account.
Coordinates patient encounter utilizing multiple system applications: various registration applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Essential Functions:

• Manages all orders received by fax, physician EMR or other sources and scans into appropriate hospital electronic patient medical record
• Indexes orders accurately and review physician signature, test/procedure to be performed, date and diagnosis for accuracy
• Answers and responds to external and internal phone calls in a timely manner
• Checks and responds to emails in a timely and professional manner
• Meets or exceeds productivity standards in the completion of daily assignments and accurate production
• Supports goals of department/organization
• Works as a team player by enhancing team effectiveness, supporting and assisting team members, the department and/or the organization
• Knows procedures, times preparations, locations, physicians performing specific procedure and any special instructions associated with any procedure
• Provides excellent customer service to internal and external customers using ADIET method
• Maintains an organized and efficient work area
• Transmits all patient documents accurately and in a timely manner.

Other Functions:

• Takes responsibility for maintaining accountability for improving job knowledge and skills
• Maintains a professional image by observing “on stage” behaviors and keeping “off-stage” behaviors (e.g., personal conversations, use of telephone, eating, etc.) away from patients and visitors
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
•    High School Diploma or equivalent required

Experience:

• PC literacy, must be able to type 30 wpm with a 95% accuracy (required)
• At least one year of patient access (preferred)
• Demonstrated knowledge of medical terminology (preferred)

Job Competency:
Knowledge, Skills, and Abilities critical to this role: 

• Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
• Critical Thinking – ability to think through issues and identify appropriate options
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
• Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Language Ability:

• Must be able to communicate effectively in both verbal and written formats.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Reasoning Ability:

• Ability to break down problems or tasks; scanning prior knowledge and experience to identify causes and consequences of events
• Demonstrates the ability to understand instructions and underlying principles.
• Ability to reason and make sound judgments.

Computer Skills:

• Proficient in the use of EMR and Microsoft Office Suite
• Able to utilize appropriate computer systems to perform ICD-10 code look up.

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health

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