CRB Client Specialist
WTW · Taguig
The Role
Support Client Management and Client Advocacy colleagues with the preparation and management of tasks and deliverables required as part of the renewal process.
Collaborate with functional teams to initiate and finalize client deliverables. Follow up and handle questions and requests for information from functional teams. E.g., Loss Runs, Policy Checking, Certificates, Accounting and Settlement.
Support the billing and invoicing process by ensuring that all necessary documents and key data elements are included and accurate
Support onboarding of new clients
Create and manage Client Exposure details
Support the renewal process with document preparation/management, data analysis/management and delivery as part of a packet to Advocacy/Service team in preparation for client renewals
Schedule, attend and take minutes of Internal Strategy meetings
Data entry required to load and update client details for submission, proposal, binding and billing.
Participate in the draft proposal creation process alongside the Client Team and support the implementation of new client in-tak
Collaborate with the Client Team to support the activities required to file taxes in a timely manner to avoid fines and penalties due to late fees
Support the Client team in process of binding coverage with carriers by drafting of binding confirmation documents and following up with carriers for receipt of binders
Support in preparation of the ‘Summary of Insurance’ to facilitate Clients understanding of their coverage
Arrange and facilitate internal strategy meetings to discuss insurance upcoming renewals for a specific period. Support Client Managers and Account Executives in the coordination process
Monitor renewal activities and assist in the preparation, review and update of documents and data required for the renewal process
Support the Client Service and Advocacy teams with reporting needs
Support the Client Service and Advocacy teams in the skillful management of ad hoc and mid term requests to support such activities and endorsements, certificates, loss runs, etc.