Chicago Health & Benefits Office Business Leader
WTW · Chicago
Summary of Role
The Chicago Health & Benefits (H&B) OBL is a key member of the Midwest Region H&B leadership team. In this role, you will have ultimate accountability for the H&B business and team in the market: the role’s success metrics are tied to growing revenue and talent. This includes revenue growth, direct expense management, and profitability; colleague attraction, development and engagement; and client and colleague retention. The OBL is effectively the Growth Leader of the market, responsible for building and executing the growth plan to meet/exceed the expected results. The OBL will be responsible for building the WTW brand externally, and leading key new client pursuits
The role will report to the Health & Benefits Midwest Region Leader (RL).
The Role
- Build and execute the local market business strategy to achieve growth, retention, staffing, and profitability goals.
- Manage the local H&B new-business pipeline and sales opportunities in partnership with Producers, Senior Sellers, Lead Relationship Managers, Region Leaders, and Specialist Community Leaders
- Strengthen WTW’s brand through engagement in local events, hosting marketing events, and talent networking
- Develop strategies to retain and grow profitable client relationships, including cross-LOB opportunities
- Lead recruiting and talent management for the market and people-manage senior colleagues
- Develop the market talent pipeline and strategic staffing plans, including deployment, performance management, development, and appropriate leverage models
- Foster colleague engagement across the market
- Serve as a player-coach” by mentoring colleagues in business development and client management capabilities
- Oversee the market’s operational effectiveness
- Maintain effective governance, controls, and compliance in support of corporate strategy and goals
- Champion market adherence to the H&B Excellence Model
- Partner with the Region Leader, Geography Leaders, and other OBLs to execute regional H&B priorities and initiatives
- Serve on the Regional H&B and local Geography leadership teams