(Senior) Fraud Operations Expert (m/f/x)

Scalable Capital · Berlin

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €50 billion to the platform.
Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

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In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed.
Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling. You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework. Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.

This is a fixed-term position for 2 years.

At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
Proven track record in designing and configuring foundational risk and fraud controls, leveraging industry best practices to define initial threshold strategies and automated decisioning workflows.
Collaborate across Product, Engineering, and Data to design and launch automated fraud detection systems and decisioning rules.
Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early
High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment
Exceptional organizational skills and the ability to stay composed and focused as the workload scales
Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy
SQL skills (or experience with another programming language) to independently query data and analyze patterns
Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
International relocation support is provided if required
Opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50% for the ‘Deutschland Jobticket’
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
Enjoy flexible and discounted sports activities with Urban Sports Club