Customer Service Specialist

DSV

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 115491
Time Type: Full Time

JOB DESCRIPTION
Customer Service Specialist / Inventory Planner
Reports to: Site Lead
Direct Reports: No
Department: Customer Service
Location: Kiryat Gat, IL

SUMMARY

Perform inventory planning activities including material analysis and planning, consumption analysis, purchase request generation, and coordination between engineers and suppliers. Deploy planning tools to guarantee high level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate new material sample receipt and approval
Coordinate material shipment to alternate sites (both domestic and international)
Enter various data into ERP system, Excel spreadsheets, client web portal, supplier web portal
Generate reports and compile data summaries
Track and follow-up on product orders
Assist with expediting product orders
Effectively communicate with employees throughout the organization both verbally and in writing
Effectively communicate with suppliers or clients both verbally and in writing
Inform the appropriate individuals (Buyers, Site Leads, Managers) of any issues related to material shortages that may cause an out of stock or machine down situation
Coordinate and perform cycle counts and physical inventories to ensure the accuracy of inventory assets
Maintain accurate and timely data in the ERP system
Other duties as assigned

SUPERVISORY RESPONSIBILITIES

Not Applicable

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Bachelor’s degree from an accredited college; or related college coursework in a related discipline

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

Microsoft Office Suite with proficiency in Excel (able to work with pivot tables, use lookup formulas, etc.)
General ERP system experience

Language Skills

English (reading, writing and verbal)

Mathematical Skills

Intermediate mathematical problem solving

Other Skills

Knowledge of Purchasing, Inventory Control and Materials Management processes and Inventory Management methodologies
Strong customer service (external & internal customers) and interpersonal skills
Excellent organizational & prioritization skills
Strong data entry skills
Effective verbal and written communication skills
Attention to detail
Ability to exercise good judgment and maintain confidentiality
Ability to work well individually and in a team environment
Ability to understand and follow both verbal and written instructions

PREFERRED QUALIFICATIONS

Supply Chain Management degree
Prior planning experience in a Manufacturing setting
Prior experience in a semiconductor manufacturing environment

TRAVEL REQUIRED

Travel not required

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 30 pounds. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.