Director, Client Implementation & Success
Munich Re · New York City · $208,000–$241,000 (stated in the posting)
In keeping with our global position as an industry leader and innovator, Munich Re is driving transformative change in the life insurance industry through technology and data science. As Director, Client Implementation & Success within the Norh American Integrated Analytics team, you will lead business analysis activities for client implementations and the ongoing support of our SaaS platform for automated risk assessment. You will serve as a key liaison between clients and our Risk Specialists, Product Managers, Project Managers, Data Scientists, and Engineers, working through complex business processes and data flows to translate client needs into effective solutions. You will also provide senior-level guidance to business analysts and cross-functional team members while helping deliver reliable, innovative solutions for our North American clients.
Job Responsibilities
- Lead business analysis activities for client implementations and ongoing support of the alitheia SaaS automated underwriting platform.
- Partner with clients to understand and document underwriting processes, system interactions, integration requirements, and end-to-end data flows.
- Guide clients in using existing product capabilities and configurations to address their business needs effectively.
- Identify needs that cannot be met through current capabilities and work with clients and Product Management to define, evaluate, and prioritize potential new features or enhancements.
- Translate business and technical requirements into process flows, data mappings, client configuration sheets, and other implementation artifacts.
- Use APIs, Postman, and JSON to support integration analysis, testing, validation, and troubleshooting.
- Coordinate with Product Management, Project Management, Engineering, Risk, Data Science, and client stakeholders throughout implementation and ongoing support.
- Triage client issues in test and production, working both independently and cross functionally to resolve issues while minimizing client disruption.
- Maintain accurate user guides, client-facing materials, internal processes and support documentation.
- Lead and mentor business analysts, providing day-to-day guidance and supporting the development of less-experienced team members.
Qualifications
The successful candidate will demonstrate a natural desire to provide exceptional client service through his/her energy, enthusiasm, and initiative.
In addition, we are looking for the following qualifications:
- 7+ years experience in client facing technical roles
- Bachelor’s degree in Business, Economics, Computer Science or equivalent
- Experience in Individual Life or Disability Insurance (Direct Carrier or Reinsurance) highly desirable
- Ability to express complex ideas clearly and facilitate communication between clients and internal teams
- Experience with the full software development lifecycle
- Strong analytical, organizational, and time management skills
- Demonstrated ability to apply creative thinking and problem-solving skills to solve business problems
- Attention to detail and organization
- Superior written and oral communication skills, including presentations to clients and internal management
- Experience producing technology project artifacts including but not limited to: use cases, requirements documents, functional specifications, data mapping and process flows
- Extensive experience working directly with clients to analyze, design, and document complex business processes and end-to-end data flows
- Hands-on familiarity with REST APIs, Postman, JSON payloads, integration testing and troubleshooting
- Demonstrated experience leading a team or serving in a senior team capacity
- Familiarity with cloud computing platforms (e.g., Microsoft Azure, AWS)
- Advanced skills in Excel, PowerPoint, Word, Sharepoint and process flow documentation tools
- Skills utilizing Postman, Power BI, SQL, DataDog, Visio, Miro, Notion, Jira highly desired
- Experience with software engineering best practices
- Agility to work across multiple internal teams and multiple assignments in a dynamic environment
- The ability to learn and adapt quickly
- A drive to make a difference
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:
- Two options for your health insurance plan (PPO or High Deductible).
- Prescription drug coverage (included in your health insurance plan).
- Vision and dental insurance plans.
- Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
- Short and Long-Term Disability coverage.
- Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
- Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).
In addition to the above insurance offerings, our employees also enjoy:
- A robust 401k plan with up to a 6% employer match
- Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
- Eligibility to receive a yearly bonus as a Munich Re employee.
- A variety of health and wellness programs provided at no cost, including a gym fitness reimbursement.
- Paid time off for eligible family care needs.
- Tuition assistance and educational achievement bonuses.
- A corporate matching gifts program that further enhances your charitable donation.
- Paid time off to volunteer in your community.
At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Munich Re
Together, we engage with everything we have and are, to help humankind act braver and better.
As the world’s leading reinsurance company with more than 40,000 employees in over 50 locations around the globe, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into manageable risk, we enable fundamental change. We recognize Diversity, Inclusion, and Belonging as a key priority with a culture that welcomes different thoughts and opinions. We dare to think big and are continuously innovating on behalf of our clients.
For New York City based employees, the base salary range anticipated for this position is $208,000 to $241,000, plus an opportunity for an annual company bonus based upon a percentage of eligible pay.
The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role.
Please note that only candidates who are selected for interview will be contacted directly. We thank all candidates for their interest.