Senior Customer Account Manager
Nestlé · Remote · $147,000–$187,000 (stated in the posting)
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- Senior Customer Account Manager
- Foods you love. Brands you trust. And a career that empowers you to grow.
- At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.
- Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
- This position is not eligible for Visa Sponsorship.
- POSITION SUMMARY
- The Sr. Customer Account Manager will manage and develop resources of Customer Teams to deliver assigned volume, share and profit goals. Establish team objectives and build integrated business plans and customer relationships. Leverage multi-functional resources for customer and business development. Develop associates through training, coaching and motivating. Key measures include: Volume, Share, and Profitability (including Trade), Financial Management (checkbook management, admin budget, and deductions), People - recruit and retain top talent, develop associates for next position, foster diversity in the workplace.
The preference is for candidates located near one of our HQs or Sales offices, but remote candidates may also be considered. If a candidate is located close to an office, the hybrid workplace guidelines apply and 3 days in office would be required. There is also expected to be a travel requirement of 20-25%.
- JOB DUTIES/RESPONSIBILITIES
- Lead and Develop a High-Performing Team
- Recruit, develop, coach, and retain top sales talent.
- Establish a culture of accountability, collaboration, and continuous improvement.
- Conduct regular coaching sessions focused on capability development and business performance.
- Leverage capability frameworks and development plans to accelerate employee growth and career development
- Develop succession plans and build leadership bench strength.
- Align resources, simplify priorities, and focus the organization on the initiatives that create the greatest value for the customer and Nestlé.
- Deliver Financial and Business Results
- Own delivery of sales, profit, share, distribution, and trade investment objectives.
- Build annual customer plans that generate profitable growth.
- Optimize promotional investment and resource allocation.
- Monitor customer performance and proactively identify growth opportunities.
- Leverage analytics and marketplace insights to improve decision-making
- Drive execution against key commercial KPIs.
- Accurately forecast projected monthly and annual sales and trade, and minimize the UAD and Non-working trade in the customer base
- Build Executive-Level Customer and Internal Relationships
- Develop trusted relationships with senior leaders within the customer base and trade organizations
- Serve as the primary escalation point for strategic customer issues.
- Establish joint business plans that create value for Nestlé, Key retail groups, and our wholesale partner.
- Lead senior-level business reviews and strategic planning sessions.
- Create alignment between Nestlé brand and growth objectives, and the customer or channel strategies and objectives.
- Facilitate partnership with Category, Analytics, Supply Chain, Business Solutions Center (BSC) Finance, Revenue Growth Management, Customer Insight, and Field Sales teams in service of financial results.
- EDUCATION REQUIREMENTS
- Bachelor’s degree required
- EXPERIENCE & SKILLS REQUIREMENTS
- 10+ years sales experience
- 3 years people management experience preferred
- Proven record of success
- Demonstrated ability to utilize technology to drive business
- Strong interpersonal Skills
#LI-hybrid
Salary: $147,000.00 to $187,000.00 per year
Bonus Eligibility: Yes
The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits
- It is our business imperative to remain a very inclusive workplace.
- To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our