Client Service Senior Manager, Custody
HSBC · Luxembourg
The opportunity: Client Service Senior Manager, Custody – Permanent contract
At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
Being part of HSBC in Luxembourg, you’ll help evolve and grow our securities services business. Do you bring strategic insight and deep securities services expertise? Can you set direction and lead teams through transformation? Can you exercise sound judgement on complex client escalations?
If you answered yes to any of these questions, we want to hear from you!
What you will do:
HSBC Markets and Securities Services provides custody and depository services to institutional and alternative asset managers. As Client Service Senior Manager, you will lead the regional delivery of client service activities, shaping the service strategy and driving initiatives that respond to our clients’ evolving needs. Working closely with colleagues across Client Management, Operations and Global Custody Product, you will translate strategic priorities into effective delivery. As a member of the management team, you will share responsibility and accountability for end-to-end deliverables, ensuring that agreed quality standards, timelines and output targets are met.
Key responsibilities
Strategic leadership and transformation
- Define and communicate Client Services standards, providing clear direction and driving their implementation across the local Client Service team.
- Develop and execute the regional client service strategy, partnering with regional colleagues to ensure global consistency.
- Play a central role in the Client Management leadership team, supporting transformation and leading by example.
Client service and onboarding
- Serve as the senior escalation point for Client Service Managers, ensuring that complex client queries are resolved accurately and comprehensively within agreed service-level agreements (SLAs).
- Strengthen collaboration across teams, particularly with Client Change & Onboarding, to deliver a smooth and timely onboarding experience.
Service improvement and stakeholder engagement
- Lead initiatives to streamline client service processes, increase efficiency and improve client satisfaction.
- Partner with Product, Operations, IT and senior management to align priorities and secure support for client service initiatives.
Cost and budget management
- Review costs and identify opportunities for savings, while managing expenditure within assigned departmental budgets.
You should apply if you have:
- Deep expertise in securities services and the funds industry, spanning custody, fund structures, market infrastructure, trade and cash processing, and relevant regulations.
- Strong understanding of the technology and systems underpinning custody and securities services, including but not limited to swift messaging, Bancs and payments.
- Leadership that builds a high-performance culture through clear communication, accountability and ownership.
- Strategic vision, analytical depth and creative problem-solving to shape client service priorities and lead change.
- A results-driven, commercial mindset that balances client needs and profitability within defined risk parameters.
- Strong relationship-building and influencing skills, with the ability to engage clients, collaborate across teams and lead meetings through compelling communication and presentations.
- Excellent command of English; knowledge of French and/or German is a plus.
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply if you believe this role is right for you.
What you’ll get in return:
HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.
We offer a comprehensive and competitive package of benefits usually covering health support, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.
HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Ireland, Luxembourg, The Netherlands, Poland and Spain.
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, please visit our career page, and discover how diversity drives our success.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.
Please note that every selected candidate will have to provide us with a valid criminal record check in due time.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. For any GDPR request, please send it to: lux.data.privacy@hsbc.com
For further information on building your career at HSBC, please visit: www.hsbc.com/careers
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