Airfreight Export Specialist
DHL · Austin · $21.23–$28.31/hr (stated in the posting)
Job Title: Airfreight Export Specialist
Job Location: Austin, Texas
Position Summary
The Airfreight Export Specialist is responsible for coordinating and executing international air export shipments from booking through final delivery. This role ensures operational excellence, compliance with global trade regulations, exceptional customer service, and accurate documentation within fast‑paced freight forwarding operations.
Key Responsibilities
Export Operations
- Coordinate end‑to‑end air export shipments, including booking cargo with airlines, arranging pickups, and preparing necessary documentation.
- Create, review, and process export paperwork such as commercial invoices, packing lists, HAWB/MAWB, AES/EEI filings, and export declarations.
- Ensure all shipments are executed in compliance with TSA, IATA, CBP, and local regulatory requirements.
- Track and trace cargo proactively; communicate shipment status updates to customers and internal stakeholders.
- Manage consolidations, direct shipments, and temperature‑controlled or special‑handling cargo as required.
Customer Service
- Serve as the primary point of contact for export customers, providing timely updates and addressing inquiries.
- Advise clients on documentation requirements, cargo readiness, routing options, transit times, and cost‑efficient solutions.
- Resolve operational issues, delays, or discrepancies with urgency and professionalism.
Carrier & Vendor Coordination
- Book cargo with airlines, trucking companies, and handling agents while ensuring space availability and best possible rates.
- Maintain strong working relationships with carriers, warehouses, ground handlers, and other third‑party providers.
- Monitor carrier performance and take corrective action when service failures occur.
Compliance & Quality
- Verify proper screening of all cargo in accordance with TSA regulations.
- Accurately submit AES filings and ensure alignment with government export requirements.
- Maintain thorough and organized shipment files for audit readiness.
- Follow company SOPs, QHSE standards, and security protocols.
Financial Responsibilities
- Ensure accurate and timely billing, including cost allocations, quotes, and invoicing.
- Review carrier/vendor invoices, resolve discrepancies, and support the finance team with account reconciliation.
- Assist in maintaining profitability for assigned accounts through effective cost control and operational planning.
Qualifications
Required
- 1–3 years of experience in airfreight export operations within freight forwarding.
- Strong knowledge of TSA, IATA, and U.S. export compliance.
- Proficiency with logistics software (CargoWise or similar TMS systems).
- Excellent communication, organizational, and problem‑solving skills.
- Ability to work in a fast‑paced environment with strong attention to detail.
- High school diploma or GED.
Preferred
- IAC/TSA Security Training.
- IATA certification.
- Experience working with DG (Dangerous Goods) shipments.
- Associate or bachelor’s degree in supply chain, logistics, or a related field.
Competencies
- Customer‑focused mindset
- Ability to multitask and prioritize
- Analytical and solution‑oriented
- Team collaboration and cross‑functional communication
- Time management and adaptability
Pay Range: $21.23 - $28.31/hr. (Based on Experience)
Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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