Head of Account – 4PL Control Tower
DHL · Tamworth
Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: Tamworth – B77 5PN - Hybrid
In a fast-paced global supply chain environment, the Head of Account - 4PL Control Tower plays a pivotal role in orchestrating complex transport networks across multiple regions, carriers, and modes of transport. Leading a high-performing team, you'll act as the strategic link between customer and operations, ensuring exceptional service delivery, driving innovation, and creating long-term value across the entire supply chain.
This is far more than an account management role. You'll own key customer relationships, influence strategic supply chain decisions, lead continuous improvement initiatives, and drive commercial performance through operational excellence. Working at the heart of a Lead Logistics Partner (LLP) environment, you'll have the opportunity to shape transport and warehouse solutions, deliver business growth, and make a genuine impact on a global supply chain operation.
✅A TYPICAL DAY MAY INVOLVE
- Leading customer review meetings, providing operational updates, performance insights, and strategic recommendations.
- Reviewing transport performance across road, sea, and air networks to ensure service, cost, and quality targets are achieved.
- Managing and developing a team within the 4PL Control Tower, creating a culture of engagement, accountability, and continuous improvement.
- Analysing operational and financial performance, reviewing budgets, P&L results, forecasts, and opportunities for increased profitability.
- Working closely with customers, carriers, and internal stakeholders to resolve supply chain challenges and maintain operational excellence.
- Identifying and delivering value creation initiatives that improve service, reduce costs, and enhance overall supply chain performance.
- Supporting strategic projects, network optimisation activities, and business growth opportunities across the account.
✅THIS ROLE WOULD SUIT PEOPLE WHO
- Have leadership experience within transport, logistics, 4PL, LLP, control tower, or wider supply chain operations.
- Understand international, cross-border or pan-European transport operations and the challenges of managing complex logistics networks.
- Possess strong knowledge of multiple transport modes, including road, sea, and air freight.
- Excel at building trusted customer relationships, developing account strategies, and delivering outstanding customer service.
- Are commercially focused and confident managing budgets, P&L responsibility, forecasts, and financial performance.
- Can interpret and present financial commentary, operational performance data, and business insights to senior stakeholders.
- Enjoy identifying opportunities for growth, continuous improvement, customer development, and operational excellence while influencing stakeholders at all levels.
✅WHY JOIN US?
- Company car or allowance
- 26 days annual leave plus bank holidays
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th November 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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