Manager Operations Uganda
Glovo
Job Ref ID: JR0087475
Your mission is to ensure Glovo operates smoothly and sustainably across the market you support. You will lead operational excellence by analysing performance data signals, identifying improvement opportunities and driving initiatives that scale. You will improve delivery experience, manage supply capacity balance and build strong operating models that enable growth. This role directly shapes the impact on customer experience, courier wellbeing and partner success.
THE JOURNEY
Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.
Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.
Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.
Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.
Work closely with the General Managers and Head of supply Africa as a strategic partner, contributing to key decisions and supporting market-level priorities.
Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.
Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners